Customer Care Associate

Odoo; San Francisco (CA); Hybrid; USD 67,000 - 80,000; Full time

Benefits offered by this job

Healthcare, Dental, Vision Insurance

Paid time off

$100 work-from-home setup budget

Chef-prepared lunches

Job summary

A leading software company is seeking a Customer Success Associate in San Francisco, CA. This entry-level position combines administrative and customer service functions with a focus on managing a portfolio of accounts. Ideal candidates should have strong organizational skills and effective communication abilities. The role offers a hybrid work model and includes various employee benefits such as healthcare and paid time off.

Qualifications

• Exceptional organizational skills and dependability.
• Strong verbal and written communication skills.
• Basic proficiency with G-Suite applications.

Responsibilities

• Manage a portfolio of 1,400–1,600 accounts.
• Provide clear customer guidance.
• Meet performance metrics related to task resolution.

Skills

Organizational skills

Verbal communication

Written communication

Customer support tools

G-Suite proficiency

Job description

Overview

Customer Success Associate — This is a hybrid (40% remote and 60% onsite) role in Brisbane, CA.

Base pay range: $67,000.00/yr - $80,000.00/yr

This range is provided by Odoo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.

Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.

About the job

The Customer Success Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You’ll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment.

Responsibilities

Client Relationship Management

• Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers.
• Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement.

Customer Support

• Handle a volume of administrative customer requests with speed and accuracy.
• Provide clear customer guidance to help maximize their experience of the Odoo product.
• Maintain excellent communication and customer satisfaction throughout all interactions.

Operational Excellence

• Consistently meet performance metrics related to work ethic and task resolution.
• Utilize tools and processes to manage tasks efficiently in a fast-paced environment.
• Collaborate with internal teams to escalate and resolve more complex cases as necessary.
• Develop in-depth expertise in Odoo software to provide knowledgeable and effective support.

Knowledge Sharing

• Distribute educational materials and resources to assist customers with self-service options.
• Actively document and share insights to improve internal workflows and enhance customer experience.

Qualifications and Requirements

• Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency.
• Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments.
• Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings.

Nice to Have

• Experience in customer support, account management, or related fields.
• Interest in software products and willingness to learn ERP or SaaS solutions.
• Ability to improve efficiency in resolving repetitive tasks.

Compensation and Perks

• Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative, Customer Service, and Business Development
• Industries: Software Development

Equal Opportunity

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.