Full Life Care - Client Intake Supervisor

Transforming Age; Bellevue (KY); On-site; USD 29,000 - 41,000; Full time

Job summary

Transforming Age in Bellevue is seeking a Client Intake Supervisor to coordinate referrals, complete initial assessments, and schedule in-home caregiving services. The role requires supervision of direct service staff and collaboration with leadership to meet program goals.

You will oversee onboarding, ensure quality service delivery, and maintain strong English communication skills. A valid driver’s license and background checks are required as part of pre-employment screenings.

Qualifications

• Associate degree or relevant experience.
• Minimum of one year of Supervisory experience.
• Experience in health or social service setting preferred.
• Excellent written and verbal communication in English.
• Valid driver’s license and automobile insurance verification.
• Background check, drug screen, and other pre-employment screenings may be required.

Responsibilities

• Coordinate, handle, and request new client referrals from local/state authorizers; respond to inquiries.
• Coordinate and complete initial client assessments and onboarding, including screenings and in-person visits.
• Schedule ongoing in-home caregiving services and facilitate transition to Home Care Supervisors.
• Supervise delivery of home care services and participate in performance improvement when needed.
• Collaborate with Home Care leadership to meet program goals and staffing needs.
• Participate in Home Care Aide recruiting events and orientation when applicable.
• Answer and refer calls and emails as needed.
• Perform other duties as assigned.

Skills

Communication skills

Supervisory experience

Health/Social services experience

English language proficiency

Driver's license

Background check & screenings

Education

Associate of Arts degree or related field

Job description

Location:

FLC Bellevue

1980 112th Avenue NE, Suite 210

Bellevue WA 98004

This role pays $25.24/hr, with great benefits including Medical, Vision, Dental, excellent PTO, and so much more!

We are hiring a Client Intake Supervisor for our Bellevue Location!!

Our Client Intake Supervisors:

• Coordinate, handle, and request new client referrals from local and state authorizers; Utilize the AAA referral system to identify prospective new clients; Respond to direct prospective client inquiries
• Coordinate and complete the new client initial assessment and onboarding, including initial client screenings, in person visits, and other assessments.
• Schedule ongoing in-home caregiving services with each new client, and prepare to transfer staffed new clients to a Home Care Supervisor.
• Supervise the delivery of home care services to new clients by the direct service home care staff; Provide feedback, and if necessary, participate in performance improvement planning.
• Collaborate with the Home Care Supervisory and Leadership teams to determine strategies to meet program goals, prepare for warm client handoffs, and support new caregiver staffing endeavors.
• When applicable, participate in Home Care Aide recruiting events, interviews, and new hire orientation.
• Answer and refer telephone calls and emails as needed.
• Perform other duties as assigned.

What you need to succeed:

• Associate of Arts degree in social services, home economics, or related field; or relevant experience.
• A minimum of one year of Supervisory experience.
• Experience in a health or social service setting is preferred.
• Must have excellent written and verbal communication skills in English
• Valid driver’s license and automobile insurance verification.
• Completion of a background check, drug screen. Other pre-employment screenings may include physical, TB test, and fingerprinting per state/local guidelines.

Physical Requirements Include:

Must be able to lift 25lbs and support client’s mobility.