Fulfilment Operations Team Leader

IKEA; Philadelphia (Philadelphia County); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Generous paid time off

Holiday & sick time

WiselyPay

Paid parental leave

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount

Pet insurance

Education assistance

Safety shoe reimbursement

Telehealth visits

Dental and vision plans

Job summary

IKEA in Philadelphia is seeking a Fulfilment Operations Team Leader to drive high goods availability, efficiency, and safe in‑store logistics, leading a diverse co‑worker team to deliver top quality at the lowest feasible cost. You will guide staffing, training, and performance, ensuring accurate stock management and customer‑centered operations.

The role emphasizes inclusive leadership, adherence to safety policies, and continuous improvement in fulfilment routines to support a sustainable

Qualifications

• University degree and 2 years of related experience, or minimum 5 years of related experience.
• Minimum 1 year of managerial experience

Responsibilities

• Lead, coach, recruit, retain, and develop Fulfilment Operations Co‑workers to build a confident, high‑performing team.
• Ensure all co‑workers understand, are trained in, and are empowered to execute fulfilment and goods flow routines.
• Create an inclusive, motivating culture that supports learning, development, and succession planning.
• Secure daily fulfilment operations by supporting goal setting, shift planning, workload balancing, equipment coordination, and resource prioritization.
• Ensure a balanced inbound and outbound volume flow by optimizing space, equipment, and staffing to maximize efficiency.
• Maintain high standards for product handling, merchandising, stock accuracy, and damage prevention.
• Contribute to and follow up on the retail store logistics action plan to ensure alignment with unit goals and business priorities.
• Ensure co‑workers follow IKEA’s Code of Conduct, internal regulations, and all local health, safety, security, and environmental laws.
• Support the Customer Fulfilment Sustainability agenda by enabling efficient and environmentally responsible operations that support long‑term profitability.

Skills

Leadership

People management

Customer focus

Education

University degree

Job description

Why we will love you

At IKEA, a warehouse job is so much more than moving products from A to B. It’s your chance to make a positive impact, grow your skills, and help create a better everyday life for the many.

In this role, you’ll help lead daily fulfilment operations by assigning tasks, guiding co‑workers, and ensuring high‑quality, cost‑efficient performance with the customer at the center. You’ll champion a safe, sustainable, and healthy work environment—every day.

Bring your uniqueness. Grow with us. Start a better life for yourself.'

• University degree and 2 years of related experience, or minimum 5 years of related experience
• Minimum 1 year of managerial experience

What you'll be doing day to day

As a Fulfilment Operations Team Leader, you will secure high goods availability, operational readiness, and an efficient, safe in‑store logistics process that supports a seamless customer experience. You will lead, develop and empower a diverse team of Fulfilment Operations Co‑workers to deliver the highest quality at the lowest possible cost in a sustainable, safe and healthy environment.

• Lead, coach, recruit, retain, and develop Fulfilment Operations Co‑workers to build a confident, high‑performing, and future‑ready team.
• Ensure all co‑workers understand, are trained in, and are empowered to execute fulfilment and goods flow routines that secure strong product availability and accurate stock management.
• Create an inclusive, motivating culture that supports learning, development, and succession planning.
• Secure daily fulfilment operations by supporting goal setting, shift planning, workload balancing, equipment coordination, and resource prioritization.
• Ensure a balanced inbound and outbound volume flow by optimizing space, equipment, and staffing to maximize efficiency.
• Maintain high standards for product handling, merchandising, stock accuracy, and damage prevention.
• Contribute to and follow up on the retail store logistics action plan to ensure alignment with unit goals and business priorities.
• Ensure a clean, organized, and safe working environment while promoting safe goods‑handling practices and a strong safety mindset.
• Ensure co‑workers follow IKEA’s Code of Conduct, internal regulations, and all local health, safety, security, and environmental laws.
• Support the Customer Fulfilment Sustainability agenda by enabling efficient and environmentally responsible operations that support long‑term profitability.

Together as a team

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

JOB TYPE: Permanent, Full time

BENEFITS ELIGIBLE: Yes

HOURS: 34-40hrs a week

SHIFTS: Shifts are rotating:

• 5a-1:30p
• 10a-6p
• 12p-8:30p

The pay range for this role is $ 24.08-34.01 based on Ikea equivalent years of experience

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.