Retail Operations & Fulfillment Leader

IKEA; Tempe (AZ); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Generous paid time off

WiselyPay – earned wages early

Paid parental leave

KinderCare tuition discount

Retirement and bonus plans

Co‑worker discount

Job summary

IKEA in Tempe, AZ is seeking a Service Execution Team Leader to manage daily store logistics, including staging, delivery prep, loading, and inventory handling.

You will optimize inbound/outbound flows, maintain stock accuracy, and drive a safe, compliant work environment while building a diverse, capable team and improving processes. This is a full‑time role with 38–40 hours per week and comprehensive benefits.

Qualifications

• Leadership and team development within a logistics context.
• Stock accuracy and inventory control required.
• Commitment to safety and regulatory compliance in the workplace.

Responsibilities

• Lead and develop the Service Execution Team to deliver a high‑performing daily operation, including staging, preparation for delivery services, loading activities, and inventory handling.
• Secure efficient and accurate in‑store logistics processes that support product availability, stock accuracy, and a smooth customer order fulfilment experience.
• Maintain a clean, organized, and safe work environment, ensuring compliance with IKEA Code of Conduct, internal policies, and local health, safety, and environmental regulations.
• Balance inbound and outbound volumes by planning people, equipment, and space to maximize operational efficiency.
• Drive quality awareness to reduce damages, improve goods handling, and secure high‑quality product flow.
• Analyze workload, daily volume needs, and seasonal fluctuations to ensure proper staffing and resource planning.
• Recruit, retain, and develop talent within the Service Execution Team to build a diverse, capable, and future‑ready workforce.
• Manage stock accuracy and product quality, collaborating with cross‑functional partners to resolve discrepancies and improve processes.
• Contribute to the store logistics action plan and long‑term profitability goals through efficient, sustainable operations.
• Promote a culture of safety, empowerment, and continuous improvement across all Service Execution activities.

Skills

Leadership

Logistics

Inventory management

Staffing planning

Safety compliance

Job description

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.\"

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

You care about making a positive impact in the world. A warehouse job at IKEA is so much more than moving things from A to B. It’s the stuff in between that makes being a member of our logistics team unique.

Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you’ll be doing day to day

• Lead and develop the Service Execution Team to deliver a high‑performing daily operation, including staging, preparation for delivery services, loading activities, and inventory handling.
• Secure efficient and accurate in‑store logistics processes that support product availability, stock accuracy, and a smooth customer order fulfilment experience.
• Maintain a clean, organized, and safe work environment, ensuring compliance with IKEA Code of Conduct, internal policies, and local health, safety, and environmental regulations.
• Balance inbound and outbound volumes by planning people, equipment, and space to maximize operational efficiency.
• Drive quality awareness to reduce damages, improve goods handling, and secure high‑quality product flow.
• Analyze workload, daily volume needs, and seasonal fluctuations to ensure proper staffing and resource planning.
• Recruit, retain, and develop talent within the Service Execution Team to build a diverse, capable, and future‑ready workforce.
• Manage stock accuracy and product quality, collaborating with cross‑functional partners to resolve discrepancies and improve processes.
• Contribute to the store logistics action plan and long‑term profitability goals through efficient, sustainable operations.
• Promote a culture of safety, empowerment, and continuous improvement across all Service Execution activities.

Together as a team

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co‑workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

HOURS- This position can be scheduled anytime 4AM- 10PM and requires open availability during these hours

JOB TYPE: Full time, Permanent

BENEFITS ELIGIBLE: Yes

HOURS: 38-40 hours per week

The pay range for this role is $24.08- $34.01

At IKEA, taking care of our co‑workers and their dependents is a top priority. That’s why we offer our eligible, regular co‑workers (part‑time and full‑time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co‑worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.