Fulfilment Engineer

ALL.SPACE; Muscle Shoals (AL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

401(k) plan

Healthcare

25 days holiday

Job summary

ALL.SPACE in Muscle Shoals, AL is seeking a Technical Fulfillment Specialist to develop work instructions, test procedures, and configuration standards for customer projects.

You will configure hardware, software, firmware, and networks per requirements, troubleshoot issues, participate in NPI activities, maintain ERP/CRM records, and contribute to continuous improvement in throughput and quality.

Qualifications

• Bachelor's degree, Associate degree, Technical Certification, or equivalent experience in Telecommunications, Engineering, Information Technology, or Electronics.
• 2–5 years of experience in technical fulfilment, systems integration, manufacturing, service delivery, or engineering role.
• Experience configuring hardware, software, or network-based products.
• Experience in technical troubleshooting and testing environments.
• Experience working within quality-controlled operational environments preferred.

Responsibilities

• Develop work instructions, test procedures, and configuration standards.
• Perform hardware, software, firmware, and network configuration of products based on customer requirements.
• Identify, troubleshoot, and resolve configuration and integration issues. Escalate complex technical problems to Engineering teams.
• Participate in root cause investigations and corrective action activities.
• Maintain configuration records within ERP and CRM, ensuring accurate serial number tracking and product traceability.
• Generate and maintain test reports and configuration documentation.
• Contribute to new product introduction (NPI) and operational readiness activities.
• Support continuous improvement initiatives focusing on throughput, quality, and customer satisfaction.

Skills

Hardware configuration

Software configuration

Networking fundamentals

Troubleshooting

Documentation reading

Education

Bachelor's degree

Associate degree

Technical certification

Tools

ERP systems

CRM

Configuration management systems

Job description

Key Responsibilities

• Developwork instructions, test procedures, and configuration standards.
• Perform hardware, software, firmware, and network configuration of products based on customer requirements.
• Identify, troubleshoot, and resolve configuration and integration issues.Escalate complex technical problems to Engineering teams.
• Participate in root cause investigations and corrective action activities.
• Maintain configuration records within ERP, CRM,ensuringaccurateserial number tracking and product traceability.
• Generate andmaintaintest reports and configuration documentation.
• Contribute to new product introduction (NPI) and operational readiness activities.
• Support continuous improvement initiatives focusing on throughput, quality, and customer satisfaction.

Education

• Bachelor's Degree,Associate Degree, Technical Certification, or equivalent experience in:

-Telecommunications

-Engineering

-Information Technology

-Electronics

Experience

• 2–5 years of experience in a technical fulfilment, systems integration, manufacturing, service delivery, or engineering role.

• Experience configuring hardware, software, or network-based products.

• Experience in technical troubleshooting and testing environments.

• Experience working within quality-controlled operational environments preferred.

Technical Skills

• Hardware assembly and configuration.

• Software and firmware installation and upgrades.

• Networking fundamentalsincludingIP addressing, routing, and switching.

• Use of test equipment and diagnostic tools.

• Experience with ticketing, ERP, CRM, or configuration management systems.

• Ability to read technical documentation, schematics, and test procedures.

• Familiarity with Linux, Windows, embedded systems, or network appliances is

• Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.

• Bonus package

• Career development training opportunities (in house and external)

• Employee Referral scheme