Fulfilment Engineer

ALL.SPACE Networks Limited; Muscle Shoals (AL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

25 days holiday in addition to US bank

Bonus package

Job summary

ALL.SPACE Networks Limited in Muscle Shoals, AL seeks a technically skilled professional to develop work instructions and configure hardware, software, firmware, and networks per customer requirements. You will maintain ERP/CRM configuration records with precise serial tracking and produce test reports and documentation.

The role supports NPI activities, operational readiness, and continuous improvement to throughput, quality, and customer satisfaction through hands-on testing and

Qualifications

• Bachelor's or equivalent in telecommunications, engineering, IT or electronics.
• 2–5 years in technical fulfilment, systems integration, manufacturing, service delivery or engineering.
• Experience configuring hardware, software, or network products.
• Strong troubleshooting in testing environments and quality-controlled settings.

Responsibilities

• Develop work instructions, test procedures, and configuration standards.
• Configure hardware, software, firmware, and networks based on customer requirements.
• Identify, troubleshoot, and resolve configuration and integration issues; escalate as needed.
• Participate in root cause investigations and corrective actions.
• Maintain configuration records within ERP/CRM with accurate serial tracking.
• Generate and maintain test reports and configuration documentation.
• Contribute to new product introduction and operational readiness.
• Support continuous improvement focusing on throughput, quality, and customer satisfaction.

Skills

Hardware configuration

Software installation

Networking fundamentals

Diagnostics & troubleshooting

Documentation reading

Education

Bachelor's Degree

Associate Degree

Technical Certification

Equivalent experience

Tools

ERP systems

CRM systems

Test equipment

Job description

Key Responsibilities

• Developwork instructions, test procedures, and configuration standards.
• Perform hardware, software, firmware, and network configuration of products based on customer requirements.
• Identify, troubleshoot, and resolve configuration and integration issues.Escalate complex technical problems to Engineering teams.
• Participate in root cause investigations and corrective action activities.
• Maintain configuration records within ERP, CRM,ensuringaccurateserial number tracking and product traceability.
• Generate andmaintaintest reports and configuration documentation.
• Contribute to new product introduction (NPI) and operational readiness activities.
• Support continuous improvement initiatives focusing on throughput, quality, and customer satisfaction.

Education

• Bachelor's Degree,Associate Degree, Technical Certification, or equivalent experience in:

-Telecommunications

-Engineering

-Information Technology

-Electronics

Experience

• 2–5 years of experience in a technical fulfilment, systems integration, manufacturing, service delivery, or engineering role.

• Experience configuring hardware, software, or network-based products.

• Experience in technical troubleshooting and testing environments.

• Experience working within quality-controlled operational environments preferred.

Technical Skills

• Hardware assembly and configuration.

• Software and firmware installation and upgrades.

• Networking fundamentalsincludingIP addressing, routing, and switching.

• Use of test equipment and diagnostic tools.

• Experience with ticketing, ERP, CRM, or configuration management systems.

• Ability to read technical documentation, schematics, and test procedures.

• Familiarity with Linux, Windows, embedded systems, or network appliances is

• Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.

• Bonus package

• Career development training opportunities (in house and external)

• Employee Referral scheme