Technical Customer Service

Navigate Search; New Jersey; On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation package

Medical, dental, vision, and 401(k)

Stable and growing work environment

Professional development opportunities

Training and industry knowledge growth

Job summary

Navigate Search is seeking a customer support professional in New Jersey to provide timely technical assistance via phone, email, and other channels. You will respond to inquiries about products, pricing, availability, and order status, and offer guidance on solutions based on client needs.

You will also manage orders in ERP systems, coordinate with purchasing, warehouse, production, and logistics, and strive to maintain high customer satisfaction through accurate, proactive communication.

Qualifications

• 2+ years of experience in technical customer service, customer support, order coordination, or a related role.
• Experience in industrial, manufacturing, distribution, or technical product environments preferred.
• Knowledge of industrial components, fasteners, hardware, or related products preferred.
• Experience using ERP systems such as Syteline, Infor, Epicor, SAP, NetSuite, or similar platforms.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.

Responsibilities

• Serve as a trusted resource for customers by providing timely and professional support through phone, email, and other communication channels.
• Respond to customer inquiries related to products, specifications, availability, pricing, and order status.
• Provide technical guidance and product support for industrial components, hardware, fasteners, and related products.
• Review customer requirements and assist in identifying appropriate product solutions based on application needs.
• Investigate and resolve customer concerns by coordinating with internal teams to ensure effective solutions.
• Maintain a high level of customer satisfaction through responsive communication and attention to detail.
• Process customer orders, quotations, returns, and order changes accurately within the ERP system.
• Track customer orders from initial entry through shipment and delivery.
• Communicate order updates, product availability, lead times, and delivery expectations.
• Partner with purchasing, warehouse, production, and logistics teams to support accurate and timely fulfillment.
• Maintain accurate customer records, documentation, and order history.
• Utilize ERP software to manage orders, customer information, inventory inquiries, and reporting.
• Ensure data accuracy and completeness within ERP and CRM systems.
• Assist with internal reporting and process improvement initiatives.

Skills

Technical customer service

Communication

Organization

Attention to detail

Tools

Syteline

Infor

Epicor

SAP

NetSuite

Job description

• Serve as a trusted resource for customers by providing timely and professional support through phone, email, and other communication channels.
• Respond to customer inquiries related to products, specifications, availability, pricing, and order status.
• Provide technical guidance and product support for industrial components, hardware, fasteners, and related products.
• Review customer requirements and assist in identifying appropriate product solutions based on application needs.
• Investigate and resolve customer concerns by coordinating with internal teams to ensure effective solutions.
• Maintain a high level of customer satisfaction through responsive communication and attention to detail.

Order Management & Coordination

• Process customer orders, quotations, returns, and order changes accurately within the ERP system.
• Track customer orders from initial entry through shipment and delivery.
• Communicate order updates, product availability, lead times, and delivery expectations.
• Partner with purchasing, warehouse, production, and logistics teams to support accurate and timely fulfillment.
• Maintain accurate customer records, documentation, and order history.

ERP & Process Support

• Utilize ERP software to manage orders, customer information, inventory inquiries, and reporting.
• Ensure data accuracy and completeness within ERP and CRM systems.
• Assist with internal reporting and process improvement initiatives.

Requirements

• 2+ years of experience in technical customer service, customer support, order coordination, or a related role.
• Experience working in an industrial, manufacturing, distribution, or technical product environment preferred.
• Knowledge of industrial components, fasteners, hardware, or related products preferred.
• Experience using ERP systems such as Syteline, Infor, Epicor, SAP, NetSuite, or similar platforms.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.

What We Offer

• Competitive compensation package.
• Comprehensive benefits including medical, dental, vision, and 401(k).
• Stable and growing work environment.
• Opportunities for professional development and advancement.
• Training and support to expand technical knowledge and industry expertise.