Fulfillment Team Lead: Service & Ops Coach

Lowe's Companies, Inc.; Mooresville (NC); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Lowe's Companies, Inc. in Mooresville, NC is hiring for a Fulfillment Associate. You will handle picking, staging, and order validation while delivering service excellence to customers and associates alike.

The role requires forklift certifications and retail experience, with duties spanning inventory accuracy, safety, and daily fulfillment priorities. This on-site position includes opportunities to work with Pro Sales and various order types.

Qualifications

• High school diploma or GED or equivalent experience.
• 6 months of computer experience (inputting, accessing, modifying, or outputting information).
• 1 year of retail experience providing customer service, including greeting customers and resolving issues.
• Certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required.

Responsibilities

• Coach and model service excellence through accurate picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and escalate when needed.
• Balance service, administrative, and fulfillment tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside).
• Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged; resolve escalated issues quickly.
• Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
• Ensure fulfillment areas remain safe, organized, and compliant by daily checks and safety standards.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow safety requirements.
• Assist with scheduling, coverage, and communication of fulfillment priorities with leadership and MOD as needed.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required).
• May be assigned other duties to support business needs.

Skills

Customer service

Team collaboration

Computer literacy

Education

High school diploma or GED

Tools

Counterbalance Forklift Certification

Order Picker Certification

Narrow Aisle Reach Truck Certification

Job description

Lowe's Companies, Inc. in Mooresville, NC is hiring for a Fulfillment Associate. You will handle picking, staging, and order validation while delivering service excellence to customers and associates alike.

The role requires forklift certifications and retail experience, with duties spanning inventory accuracy, safety, and daily fulfillment priorities. This on-site position includes opportunities to work with Pro Sales and various order types.