Fulfillment Team Lead: Customer Experience & Operations

Lowe's; Kerrville (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

Lowe's is seeking a results-oriented Fulfillment Associate in the United States. The role emphasizes accurate picking, staging, and order validation to support customer orders across pickup, delivery, and curbside services.

Candidates should have at least a high school diploma or GED, one year of retail customer service, and forklift certification. The position requires reliability, teamwork, and adherence to safety standards in a fast-paced store environment.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement.
• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 1 Year of Retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Responsibilities

• Coach and model service excellence through accurate and high quality picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and elevate when needed.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside.
• Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged. Resolve escalated customer issues and operational challenges quickly and effectively.
• Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
• Ensure fulfillment areas remain safe, organized, and compliant by conducting daily checks and enforcing safety and maintenance standards.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).
• May be assigned other duties to support business needs.

Skills

Customer service

Communication

Problem solving

Teamwork

Multi-tasking

Education

High school diploma or GED

Tools

Retail technology apps

Order management systems

Job description

Lowe's is seeking a results-oriented Fulfillment Associate in the United States. The role emphasizes accurate picking, staging, and order validation to support customer orders across pickup, delivery, and curbside services.

Candidates should have at least a high school diploma or GED, one year of retail customer service, and forklift certification. The position requires reliability, teamwork, and adherence to safety standards in a fast-paced store environment.