Fulfillment Team Lead: Safety-Certified Ops & Service

Lowe's Companies, Inc.; Northfield Center Township (OH); On-site; USD 19,000 - 23,000; Full time

Job summary

Lowe's Companies, Inc. in Ohio is seeking a Fulfillment Associate to coach and model service excellence through accurate picking, staging, and order validation.

You will respond to customer and associate questions, resolve issues, and balance service, administrative, and fulfillment duties. Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside).

Qualifications

• High school diploma or GED or equivalent years of experience.
• 6 Months of Experience using a computer, inputting, accessing, or outputting information.
• 1 Year of Retail experience providing customer service and resolving issues.
• Certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required.

Responsibilities

• Coach and model service excellence through accurate picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and escalate when needed.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside).
• Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged; resolve escalated issues quickly.
• Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
• Ensure fulfillment areas remain safe, organized, and compliant by daily checks.
• Operate and maintain certification for powered equipment and follow safety requirements.
• Assist with scheduling, coverage, and communication of fulfillment priorities with leadership and MOD as needed.

Skills

Customer service

Retail experience

Computer literacy

Safety awareness

Teamwork

Education

High school diploma or GED

Retail experience (optional)

Tools

Forklift certification

Order picker certification

Narrow Aisle Reach Truck certification

Job description

Lowe's Companies, Inc. in Ohio is seeking a Fulfillment Associate to coach and model service excellence through accurate picking, staging, and order validation.

You will respond to customer and associate questions, resolve issues, and balance service, administrative, and fulfillment duties. Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside).