Fulfillment Team Lead: Service Excellence & Orders

Lowe's Companies, Inc.; Glenmont (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Associate discount

Paid time off

Job summary

Lowe's Companies, Inc. is seeking a fulfillment associate in New York to handle picking, staging, and order validation while responding to customer questions and maintaining safe, organized work areas.

You will use the Orders App to fulfill all order types and collaborate with Pro Sales to ensure special orders are prepared correctly. The role requires forklift and order picker certifications, a high school diploma or GED, and at least 1 year of retail customer service experience.

Qualifications

• High school diploma or GED required or equivalent experience.
• 6 months of computer use experience (inputting, accessing, modifying, or outputting information).
• 1 year of retail experience with customer service responsibilities.
• Certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Responsibilities

• Coach and model service excellence through accurate and high quality picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside).
• Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged; resolve escalated issues quickly.
• Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
• Ensure fulfillment areas remain safe, organized, and compliant by daily checks and enforcing safety and maintenance standards.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed.

Skills

Customer service

Retail experience

Computer literacy

Safety awareness

Teamwork

Education

High school diploma or GED

Tools

Counterbalance Forklift

Narrow Aisle Reach Truck

Order Picker

Job description

Lowe's Companies, Inc. is seeking a fulfillment associate in New York to handle picking, staging, and order validation while responding to customer questions and maintaining safe, organized work areas.

You will use the Orders App to fulfill all order types and collaborate with Pro Sales to ensure special orders are prepared correctly. The role requires forklift and order picker certifications, a high school diploma or GED, and at least 1 year of retail customer service experience.