Fulfillment Specialist | Forklift & Order Picker Certified

Lowe's Companies, Inc.; Town of Webster (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Paid time off

401(k) Retirement account with company

Employee Discount

Education support

Job summary

Lowe's Companies, Inc. in New York is seeking a fulfillment associate to pick, stage, inspect, and fulfill customer orders accurately while keeping staging areas clean and safe.

You will deliver excellent service by validating orders, answering questions, and connecting customers with the right associates. You will operate certified powered equipment and support inventory accuracy using the Orders App, with a focus on teamwork and safety.

Qualifications

• 6 months of experience using a computer (inputting, accessing, modifying, or outputting information)
• 6 months of experience using common retail technology, such as smartphones and tablets
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified)
• 6 Months of Retail experience
• 6 Months of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden)
• 6 Months of Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Computer basics

Retail tech experience

Customer service focus

Education

High school diploma or GED

Tools

Counterbalance Forklift Certification

Order Picker Certification

Narrow Aisle Reach Truck Certification

Job description

Lowe's Companies, Inc. in New York is seeking a fulfillment associate to pick, stage, inspect, and fulfill customer orders accurately while keeping staging areas clean and safe.

You will deliver excellent service by validating orders, answering questions, and connecting customers with the right associates. You will operate certified powered equipment and support inventory accuracy using the Orders App, with a focus on teamwork and safety.