Fulfillment Team Lead — Customer Service & Operations

Lowe's Home Centers, LLC; United States; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Paid time off

401(k) Retirement account with company

Tuition assistance

Employee discount

Job summary

Lowe's Home Centers, LLC is hiring for a fulfillment associate to pick, stage, and fulfill orders using the Orders App, including Pickup, Delivery, and Curbside. This role supports Pro Call Ahead orders and partners with the Pro Sales team to resolve issues and maintain inventory accuracy.

The position requires 6 months computer experience, 1 year of retail customer service, and certification for Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck; safety is a priority on the

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement.
• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 1 Year of Retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Responsibilities

• Coach and model service excellence through accurate and high quality picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and escalated when needed.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside.
• Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged.
• Resolve escalated customer issues and operational challenges quickly and effectively.
• Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
• Ensure fulfillment areas remain safe, organized, and compliant by conducting daily checks and enforcing safety and maintenance standards.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).
• May be assigned other duties to support business needs.

Skills

Customer service

Retail experience

Communication

Teamwork

Education

High school diploma or GED

Tools

Counterbalance Forklift

Order Picker

Narrow Aisle Reach Truck

Job description

Lowe's Home Centers, LLC is hiring for a fulfillment associate to pick, stage, and fulfill orders using the Orders App, including Pickup, Delivery, and Curbside. This role supports Pro Call Ahead orders and partners with the Pro Sales team to resolve issues and maintain inventory accuracy.

The position requires 6 months computer experience, 1 year of retail customer service, and certification for Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck; safety is a priority on the