Fulfillment Team Lead - Customer-Focused Ops & Safety

Lowe's Companies, Inc.; Columbus (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Lowe's is seeking a Fulfillment Associate in Columbus, OH to pick, stage and fulfill all order types including Pickup, Delivery, and Curbside. You will respond to customer questions, support inventory accuracy, and maintain safety standards across the fulfillment area.

Required are 1 year of retail customer service and forklift/ Order Picker certifications; training is provided, and collaboration with leadership and Pro Sales is essential for efficient operations.

Qualifications

• High school diploma or GED or equivalent experience.
• 6 months of computer experience and basic data entry.
• 1 year of retail customer service experience.
• Certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker required.

Responsibilities

• Coach and model service excellence through accurate picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and escape when needed.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside).
• Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged. Resolve escalated customer issues and operational challenges quickly and effectively.
• Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
• Ensure fulfillment areas remain safe, organized, and compliant by conducting daily checks and enforcing safety and maintenance standards.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).
• May be assigned other duties to support business needs.

Skills

Computer basics

Customer support

Retail experience

Forklift certification

Order picker use

Education

High school diploma or GED

Tools

Forklift Certification

Order Picker Certification

Narrow Aisle Reach Truck Certification

Job description

Lowe's is seeking a Fulfillment Associate in Columbus, OH to pick, stage and fulfill all order types including Pickup, Delivery, and Curbside. You will respond to customer questions, support inventory accuracy, and maintain safety standards across the fulfillment area.

Required are 1 year of retail customer service and forklift/ Order Picker certifications; training is provided, and collaboration with leadership and Pro Sales is essential for efficient operations.