Fulfillment Team Lead - Certified Forklift/Order Picker

Lowe's Companies, Inc.; Cincinnati (OH); On-site; USD 21,000 - 29,000; Full time

Job summary

Lowe's Companies, Inc. in Cincinnati is seeking a fulfillment teammate to coach and model service excellence while handling picking, staging, and order validation.

You will respond to customer questions, balance service with administrative tasks, and use the Orders App to fulfill all order types including Pickup, Delivery, and Curbside. Safety and equipment certification are required and you may assist with scheduling and priorities.

Qualifications

• High school diploma or GED or equivalent years of experience.
• 6 Months of experience using a computer.
• 1 Year of Retail experience providing customer service.
• Certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required.

Responsibilities

• Coach and model service excellence through accurate and high quality picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and escape when needed.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside).
• Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged. Resolve escalated customer issues and operational challenges quickly and effectively.
• Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
• Ensure fulfillment areas remain safe, organized, and compliant by conducting daily checks and enforcing safety and maintenance standards.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).
• May be assigned other duties to support business needs.

Skills

Customer service

Computer literacy

Retail experience

Communication

Tools

Counterbalance forklift certification

Narrow aisle reach truck

Order picker

Job description

Lowe's Companies, Inc. in Cincinnati is seeking a fulfillment teammate to coach and model service excellence while handling picking, staging, and order validation.

You will respond to customer questions, balance service with administrative tasks, and use the Orders App to fulfill all order types including Pickup, Delivery, and Curbside. Safety and equipment certification are required and you may assist with scheduling and priorities.