Fulfillment Team Lead: Coaching, Safety & Ops

Lowe's; Knoxville (TN); Vor Ort; USD 21.000 - 26.000; Vollzeit

Zusammenfassung

Lowe’s in Knoxville, TN is seeking a Fulfillment Associate to support efficient order fulfillment and customer service across pickup, delivery, and curbside channels.

You will pick, stage, and validate orders using the Orders App while maintaining safe, organized fulfillment areas. The role requires a year of retail experience and a forklift certification (or obtaining it as needed). Training and growth opportunities are available in a fast-paced home improvement environment.

Qualifikationen

• High school diploma or GED required or equivalent experience.
• 6 months of computer experience (inputting, accessing, modifying, or outputting information).
• 1 year of retail experience providing customer service and resolving issues.
• Certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Aufgaben

• Coach and model service excellence through accurate picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and escalate when needed.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside).
• Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged and resolve escalated issues quickly.
• Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
• Ensure fulfillment areas are safe, organized, and compliant by daily checks and safety standards.
• Operate and maintain certification for powered equipment and follow safety requirements.
• Assist with scheduling and communication of fulfillment priorities, coordinating with leadership.

Kenntnisse

Customer service

Retail experience

Safety awareness

Ausbildung

High school diploma or GED

Tools

Smartphones and tablets

Jobbeschreibung

Lowe’s in Knoxville, TN is seeking a Fulfillment Associate to support efficient order fulfillment and customer service across pickup, delivery, and curbside channels.

You will pick, stage, and validate orders using the Orders App while maintaining safe, organized fulfillment areas. The role requires a year of retail experience and a forklift certification (or obtaining it as needed). Training and growth opportunities are available in a fast-paced home improvement environment.