Fulfillment Team Lead & Safety-Certified Ops Coach

Lowe's; Austin (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Lowe’s is hiring in Austin, TX for a fulfillment associate to excel in service and order fulfillment. You will pick, stage, and validate orders, respond to customer questions, and balance multiple tasks including inventory checks and safety compliance.

Responsibilities include operating powered equipment, coordinating with leadership, and supporting various order types from pickup to delivery. Prior experience in retail underpins success in this role.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education.
• 6 months of computer use experience (inputting, accessing, modifying or outputting information).
• 1 year of retail customer service experience, including greeting customers and resolving issues.
• Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker certification required or to be obtained.

Responsibilities

• Coach and model service excellence through accurate picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and escalate when needed.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day, and Curbside).
• Partner with Pro Sales to ensure Pro Call Ahead Orders are picked and staged and resolve escalated issues.
• Support inventory accuracy and shrink reduction through audits and validation.
• Maintain safe, organized fulfillment areas by daily checks and safety standards.
• Operate and certify powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow safety requirements.
• Assist with scheduling and communication of fulfillment priorities with leadership.
• May be assigned other duties to support business needs.

Skills

Customer service

Retail experience

Supervisory experience

Education

High school diploma or GED

Tools

Smartphones and tablets

Retail technology

Job description

Lowe’s is hiring in Austin, TX for a fulfillment associate to excel in service and order fulfillment. You will pick, stage, and validate orders, respond to customer questions, and balance multiple tasks including inventory checks and safety compliance.

Responsibilities include operating powered equipment, coordinating with leadership, and supporting various order types from pickup to delivery. Prior experience in retail underpins success in this role.