Fulfillment Specialist: Forklift-Certified & Customer-Focused

Lowe's Companies, Inc.; Cookeville (TN); On-site; USD 21,000 - 25,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a diligent associate in Cookeville, TN to pick, stage, and fulfill customer orders while keeping areas organized and safe. You will use Orders App and SIMS, and operate forklifts and order pickers with proper certification.

Responsibilities emphasize customer service, accuracy, teamwork, and safety, with opportunities to perform additional duties as needed. This role requires basic computer and mobile tech experience and a high school diploma or GED.

Qualifications

• 6 months of experience using a computer to input, access, modify, or output information.
• 6 months of experience using common retail technology, such as smartphones and tablets.

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Computer literacy

Retail technology experience

Education

High school diploma or GED

Tools

Counterbalance Forklift

Order Picker

Narrow Aisle Reach Truck

Job description

Lowe's Companies, Inc. is seeking a diligent associate in Cookeville, TN to pick, stage, and fulfill customer orders while keeping areas organized and safe. You will use Orders App and SIMS, and operate forklifts and order pickers with proper certification.

Responsibilities emphasize customer service, accuracy, teamwork, and safety, with opportunities to perform additional duties as needed. This role requires basic computer and mobile tech experience and a high school diploma or GED.