Fulfillment Ops Lead — Safety, Coaching & Timely Delivery

Lowe's Companies, Inc.; Gordonsville (VA); Vor Ort; USD 43.000 - 47.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Tuition assistance

Parental leave

Employee discounts

Zusammenfassung

Lowe's Companies, Inc. is seeking a Manager to lead Fulfillment Associates and Team Leads, overseeing staffing, workload, and order flow for Pickup, Curbside, Install, Gig, and Delivery orders.

The role focuses on driving performance, efficiency, and customer service in a retail setting. The position requires 3–5 years in retail/fulfillment with leadership experience, strong problem-solving, and the ability to operate power equipment safely.

Qualifikationen

• High School diploma or GED and 3-5 Years of retail, operations, or fulfillment experience.
• 1-2 Years Strong leadership and team development skills, with experience coaching and training associates.
• 1-2 Years Excellent problem-solving and decision-making abilities.
• 1-2 Years Strong communication and interpersonal skills with a customer-first mindset.
• 1-2 Years Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Operate tools and power equipment at heights 20+ feet (ladders, stairs, forklift, order picker, etc.)

Aufgaben

• Lead, coach, and develop Fulfillment Associates and Team Leads to drive performance, efficiency, and customer service.
• Oversee staffing, workload, and order flow to ensure Pickup, Curbside, Install, Gig, and Delivery orders are completed on time and accurately.
• Monitor and achieve operational KPIs, including SIMS accuracy, shrink reduction, safety, and compliance.
• Resolve escalated customer issues and operational challenges quickly and effectively.
• Conduct daily safety walks, maintain hazard-free staging areas, and ensure equipment is operated safely and in compliance.
• Participate in picking, staging, and fulfilling activities as needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Serve as Manager-on-Duty (MOD) when assigned, providing store-wide leadership and ensuring service standards are met.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Kenntnisse

Leadership

Staffing

Customer service

Communication

Safety compliance

Ausbildung

High School diploma or GED

Jobbeschreibung

Lowe's Companies, Inc. is seeking a Manager to lead Fulfillment Associates and Team Leads, overseeing staffing, workload, and order flow for Pickup, Curbside, Install, Gig, and Delivery orders.

The role focuses on driving performance, efficiency, and customer service in a retail setting. The position requires 3–5 years in retail/fulfillment with leadership experience, strong problem-solving, and the ability to operate power equipment safely.