Fulfillment Team Lead | Forklift & Order Picker Certified

Lowe's Companies, Inc.; Houston (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Lowe's Companies, Inc. is hiring for a Fulfillment Associate in Houston to support an efficient, safe, and customer-focused shopping experience. You will pick, stage, and validate orders, answer customer questions, and balance multiple responsibilities across service and administrative tasks.

The role requires forklift, order picker, and reach truck certifications, with opportunities to grow in a busy retail environment at Lowe's. Safety and accuracy are essential to daily duties.

Qualifications

• High school diploma or GED.
• 6 months of computer experience (inputting, accessing, modifying, or outputting information).
• 1 year of retail customer service experience.
• Certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Responsibilities

• Coach and model service excellence through accurate picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and escalate when needed.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside).
• Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged and resolve escalated issues quickly.
• Support inventory accuracy and shrink reduction through audits and validation.
• Ensure fulfillment areas are safe, organized, and compliant by daily checks and safety standards.
• Operate and maintain certification for powered equipment and follow safety requirements.

Skills

Retail customer service

Basic computer skills

Safety awareness

Team collaboration

Communication

Education

High school diploma or GED

Tools

Smartphones

Tablets

Forklift certification

Job description

Lowe's Companies, Inc. is hiring for a Fulfillment Associate in Houston to support an efficient, safe, and customer-focused shopping experience. You will pick, stage, and validate orders, answer customer questions, and balance multiple responsibilities across service and administrative tasks.

The role requires forklift, order picker, and reach truck certifications, with opportunities to grow in a busy retail environment at Lowe's. Safety and accuracy are essential to daily duties.