Fulfillment Specialist: Mail & Member Services Expert

Blue Cross Blue Shield of Kansas; Topeka (KS); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Incentive pay program (EPIP)

Health/Vision/Dental insurance

6 weeks paid parental leave

Fertility/Adoption assistance

2 weeks paid caregiver leave

401(k) plan matching up to 5%

Tuition reimbursement

Health & fitness benefits

Job summary

Blue Cross and Blue Shield of Kansas is seeking a Fulfillment Specialist for its Topeka, KS office. The role supports Membership Service Unit activities, ensuring timely assembly work and accurate document processing for members and providers.

You will coordinate large mailings, review materials, and back up Membership Support tasks while maintaining operational deadlines and quality standards.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years' experience in fulfillment analytics or project management preferred.
• Experience with membership policies and COBRA/OBRA preferred.

Responsibilities

• Coordinates large mailings to meet project requirements and deadlines.
• Assembles and reviews documents to ensure accuracy of information being mailed and that information reaches the recipient.
• Monitors, images, verifies accuracy, and routes received group and insured correspondence to the appropriate Membership team.

Skills

Time management

Organizational skills

Leadership

Communication

Teamwork

Adaptability

Data entry

Membership policies

Education

High school diploma or equivalent

Tools

SQL

QMF

Job description

Blue Cross and Blue Shield of Kansas is seeking a Fulfillment Specialist for its Topeka, KS office. The role supports Membership Service Unit activities, ensuring timely assembly work and accurate document processing for members and providers.

You will coordinate large mailings, review materials, and back up Membership Support tasks while maintaining operational deadlines and quality standards.