Fulfillment & Mail Operations Specialist

Blue Cross and Blue Shield of Kansas; Topeka (KS); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Health & vision & dental insurance

6 weeks parental leave

Fertility/Adoption assistance

2 weeks caregiver leave

401(k) match up to 5%

Tuition reimbursement

Health & fitness benefits

Job summary

Blue Cross and Blue Shield of Kansas in Topeka, KS is seeking a Fulfillment Specialist to ensure Membership Service Unit activities are completed efficiently and accurately. You will collaborate with Membership Support Specialists, Outgoing Mail, and Fulfillment Representatives to meet deadlines and achieve team goals.

The role supports Membership Support Assistants in creating Membership tickets and work items from internal and external emails, with a focus on precise mailings and timely

Qualifications

• Minimum 2 years’ experience as a fulfillment analyst preferred or
• Minimum 2 years’ experience managing projects preferred

Responsibilities

• Coordinates large mailings to meet project requirements and deadlines.
• Assembles and reviews documents to ensure accuracy of information being mailed and that information reaches the intended recipient.
• Monitors, images, and verifies accuracy, and routes correspondence to the appropriate Membership team for resolution.
• Serves as backup to Membership Support Assistants tasks of creating Membership tickets and work items.
• Completes and mails State of Kansas ID cards and contracts including an annual renewal mass mailing.
• Handles data entry and reporting connected with special mailings and projects.
• Reviews returned mail for the Membership and Claims departments to resend or update member addresses.
• Writes and maintains work instructions, procedures and documents results of team activities.
• Performs initial attempts to diagnose ID Card printer issues and notifies vendor if necessary.

Skills

Systems & tools

Time management

Leadership

Communication

Teamwork

Adaptability

Membership policies

Data entry

SQL

QMF

Policy knowledge

Education

High school diploma or equivalent

Job description

Blue Cross and Blue Shield of Kansas in Topeka, KS is seeking a Fulfillment Specialist to ensure Membership Service Unit activities are completed efficiently and accurately. You will collaborate with Membership Support Specialists, Outgoing Mail, and Fulfillment Representatives to meet deadlines and achieve team goals.

The role supports Membership Support Assistants in creating Membership tickets and work items from internal and external emails, with a focus on precise mailings and timely