Sales Operations Manager/Sr. Manager

Create Wellness, Inc.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401k participation

Competitive compensation including pay

Job summary

Create Wellness, Inc. is hiring a Retail Operations Manager/Sr. Manager to own operational truth for our retail business.

This role translates retail opportunities, distribution, and commitments into operational execution — so what we promise a buyer is exactly what we ship. Sitting between our Retail and Operations teams, you'll give both visibility and proactivity as we scale. You will manage PO processes, onboarding, product setup, distribution, chargebacks, and risk mitigation, collaborating

Qualifications

• 5-8 years in sales operations, retail operations, or retail fulfillment, ideally at a CPG brand.
• Hands-on experience with national retailers such as Target, Walmart, Kroger, Costco, GNC, or Vitamin Shoppe, Sprouts, including their vendor portals and compliance programs.
• Experience managing 3PL partners and holding them to SLAs.
• Advanced Excel or Google Sheets skills — you build the tracker when one doesn't exist.
• ERP experience (NetSuite, Fulfil, or similar).
• Experience with Stord, SPS Commerce, or retailer platforms like Walmart Retail Link or Target Partners Online is a plus.
• Genuine passion for health, wellness, and performance categories is a plus.

Responsibilities

• Own the retail PO process end to end, from intake through EDI, 3PL release, ASN, and delivery.
• Track every open and in-transit PO and confirm we're hitting retailer OTIF and fill-rate targets.
• Flag at-risk orders early and drive root-cause fixes when we miss.
• Run a standard onboarding checklist for every new retailer: EDI, routing guide, labeling, case and pallet specs, vendor portals, and freight terms.
• Keep Create compliant at setup and on an ongoing basis as retailer requirements evolve.
• Align SKU assortment and door counts by retailer with the Retail team.
• Ensure item data matches across retailer portals, our ERP, and our 3PLs, delivered on the product setup timeline.
• Stay in the weeds on retail shipments with our Distribution & Logistics lead.
• Ensure inventory is ready before pickup, our 3PL performs to its SLAs, and freight cost is known before product ships.
• Be Finance's go-to partner on chargeback and deduction nuances.
• Find the root cause, lead disputes inside each retailer's window, and track recovery.
• Stay fully up to speed on supply: weeks of supply, inbound shipments, lead times, and testing holds.
• Work with Retail to adjust plans before a buyer ever sees a problem.

Skills

Advanced Excel

Retail ops experience

Cross-functional collaboration

Forecasting

Problem solving

Communication

Tools

NetSuite

Fulfil

SPS Commerce

Stord

Walmart Retail Link

Target Partners Online

Job description

The Role

We're hiring a Retail Operations Manager/Sr. Manager to be the owner of operational truth for our retail business. This person translates retail opportunities, distribution, and commitments into operational execution — so what we promise a buyer is exactly what we ship. Sitting between our Retail and Operations teams, you'll give both something they need as we scale: visibility and proactivity.

This role is for someone with:

• Experience running retail operations for a CPG brand across national retailers
• Fluency in the retail order-to-cash flow: EDI, ASNs, routing guides, OTIF, and compliance
• A knack for spotting problems in POs, inventory, or freight before a buyer does — and bringing the fix
• Comfort translating sales plans into forecasts that inventory planners can actually use
• A sharp eye for chargebacks and deductions, and the persistence to recover what's ours
• Clear, proactive communication with Sales, Operations, Finance, and 3PL partners
• A track record of thriving in a fast-moving, build-the-process-as-you-go environment

What You'll Do

Purchase Order Management

• Own the retail PO process end to end, from intake through EDI, 3PL release, ASN, and delivery
• Track every open and in-transit PO and confirm we're hitting retailer OTIF and fill-rate targets
• Flag at-risk orders early and drive root-cause fixes when we miss

New Retailer Onboarding

• Run a standard onboarding checklist for every new retailer: EDI, routing guide, labeling, case and pallet specs, vendor portals, and freight terms
• Keep Create compliant at setup and on an ongoing basis as retailer requirements evolve

New Product Setup

• Align SKU assortment and door counts by retailer with the Retail team
• Ensure item data matches across retailer portals, our ERP, and our 3PLs, delivered on the product setup timeline

Distribution & Logistics

• Stay in the weeds on retail shipments with our Distribution & Logistics lead
• Ensure inventory is ready before pickup, our 3PL performs to its SLAs, and freight cost is known before product ships

Chargebacks & Deductions

• Be Finance's go-to partner on chargeback and deduction nuances
• Find the root cause, lead disputes inside each retailer's window, and track recovery

Risk Mitigation

• Stay fully up to speed on supply: weeks of supply, inbound shipments, lead times, and testing holds
• Work with Retail to adjust plans before a buyer ever sees a problem

• 5-8 years in sales operations, retail operations, or retail fulfillment, ideally at a CPG brand
• Hands-on experience with national retailers such as Target, Walmart, Kroger, Costco, GNC, or Vitamin Shoppe, Sprouts, including their vendor portals and compliance programs
• Experience managing 3PL partners and holding them to SLAs
• A track record of improving OTIF and fill rate and recovering chargebacks and deductions
• Advanced Excel or Google Sheets skills — you build the tracker when one doesn't exist
• ERP experience (NetSuite, Fulfil, or similar)
• Experience with Stord, SPS Commerce, or retailer platforms like Walmart Retail Link or Target Partners Online is a plus
• Genuine passion for health, wellness, and performance categories is a plus

• Health, Dental and Vision benefits fully covered by the company
• 401k Participation
• Competitive compensation including salary, bonus, and equity