Fulfillment Ops Supervisor: Lead, Improve KPIs & Service

Lowe's; Gordonsville (VA); Vor Ort; USD 29.000 - 30.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) match

Paid time off

Tuition assistance

Employee discount

Zusammenfassung

Lowe’s is seeking a Store Manager-type candidate to lead fulfillment and supporting teams in a fast-paced retail environment. You will coach associates, oversee staffing and order flow for Pickup, Curbside, Install, Gig, and Delivery, and drive safety, accuracy, and KPI performance.

The role emphasizes strong communication, problem solving, and the ability to manage multiple priorities while maintaining high standards of service and safety.

Qualifikationen

• High School diploma or GED with 3-5 years of retail/fulfillment experience.
• 1-2 years leadership and team development experience.
• 1-2 years strong problem-solving and decision-making abilities.
• 1-2 years strong communication and interpersonal skills with a customer-first mindset.
• 1-2 years ability to manage multiple priorities in a fast-paced environment.
• Certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required or must be obtained.

Aufgaben

• Lead, coach, and develop Fulfillment Associates and Team Leads to drive performance, efficiency, and customer service.
• Oversee staffing, workload, and order flow to ensure orders are completed on time and accurately.
• Monitor KPIs, including SIMS accuracy, shrink reduction, safety, and compliance.
• Resolve escalated customer issues and operational challenges quickly and effectively.
• Conduct daily safety walks and maintain hazard-free staging areas; ensure equipment safety.

Kenntnisse

Leadership

Staffing coordination

Customer focus

Problem solving

Communication

Multitasking

Safety awareness

Ausbildung

High School diploma or GED

Tools

Powered Equipment (Forklift)

Jobbeschreibung

Lowe’s is seeking a Store Manager-type candidate to lead fulfillment and supporting teams in a fast-paced retail environment. You will coach associates, oversee staffing and order flow for Pickup, Curbside, Install, Gig, and Delivery, and drive safety, accuracy, and KPI performance.

The role emphasizes strong communication, problem solving, and the ability to manage multiple priorities while maintaining high standards of service and safety.