Fulfillment Ops Leader — Build High-Impact Teams

3PL Hub; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Vacation & holidays

Career development

Tuition reimbursement

Life insurance

Short-term disability

Employee assistance

Job summary

Saddle Creek Logistics Services in Walton, KY is seeking a Sr. Manager, Fulfillment Operations to build a high-performing leadership team in a fast-paced fulfillment environment and execute daily/short-term plans to meet objectives.

The role oversees up to 100 workers, partners with customers, and drives staffing, safety, and continuous improvement across the site while managing revenue and KPIs.

Qualifications

• Bachelor’s Degree in Supply Chain Management, Business, or related field preferred.
• 5–7 years of leadership experience in fulfillment/distribution environment.
• Experience with Order Management System, Warehouse Management System, and/or Labor Management System.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Lead multiple leaders and up to 100 full-time/temporary workers.
• Build and manage customer relationships with regular communication and partnership.
• Plan and adjust staffing schedules to meet operational demands and objectives.
• Oversee inbound/outbound loading, unloading, and warehouse organization.
• Maintain productivity, customer service, and safety standards daily.
• Provide excellent customer service and professional relations with partners.
• Promote continuous improvement and uphold the Quality Policy.
• Coach and develop staff, conduct performance reviews, and drive promotion opportunities.
• Manage revenue and expenses within budget; track KPIs.
• Communicate objectives, policies, procedures, and safety methods to staff.
• Lead site continuous improvement and lean culture initiatives.
• Oversee site safety programs and policy adherence.

Job description

Saddle Creek Logistics Services in Walton, KY is seeking a Sr. Manager, Fulfillment Operations to build a high-performing leadership team in a fast-paced fulfillment environment and execute daily/short-term plans to meet objectives.

The role oversees up to 100 workers, partners with customers, and drives staffing, safety, and continuous improvement across the site while managing revenue and KPIs.