Fulfillment Ops Area Manager — Lead & Improve

Amazon Inc.; Middletown Township (PA); On-site; USD 70,000 - 91,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Middletown, PA is seeking an Area Manager to lead a high-volume fulfillment operation. You will own safety, quality, and delivery performance, and develop a team of hourly associates across a fast-paced site.

You will collaborate with Safety, Engineering, Loss Prevention, and HR to meet business goals and raise standards. This hands-on leadership role requires adaptability and a focus on customer outcomes.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or International Equivalent, OR 2+ years of Amazon (blue badge/FTE) experience, OR 6+ years of Military Experience.

Responsibilities

• Own your operation: Take full accountability for safety, quality, productivity, and customer delivery across your area.
• Lead and develop your team: Manage, coach, and motivate a team of hourly associates, setting clear expectations and building a culture where people do their best work.
• Drive continuous improvement: Spot inefficiencies, champion process improvements, and turn performance data into decisions that move the business forward.
• Deliver for customers: Ensure every order reaches the right customer, at the right time, at the right location - and raise the bar on how we get there.
• Collaborate cross-functionally: Partner with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop and execute plans that hit business objectives.

Skills

Leadership

People management

Performance management

Communication

Lean techniques

Education

Bachelor's degree or International Equivalent

Job description

Amazon in Middletown, PA is seeking an Area Manager to lead a high-volume fulfillment operation. You will own safety, quality, and delivery performance, and develop a team of hourly associates across a fast-paced site.

You will collaborate with Safety, Engineering, Loss Prevention, and HR to meet business goals and raise standards. This hands-on leadership role requires adaptability and a focus on customer outcomes.