Fulfillment Ops Area Manager - Lead 30+ in High-Volume

ShipBob, Inc.; North Aurora (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Maternity/Parental Leave Program

Paid Holidays & Flexible Time Off

Job summary

ShipBob, Inc. is seeking an Area Manager for Fulfillment Operations in North Aurora, IL. You’ll lead a 30+ person warehouse team across shifts, drive process improvements, and ensure a safe, efficient operation serving our merchants.

The role emphasizes coaching, performance metrics (VCPO, UPH, OPH, on-time receiving/shipping), and cross-functional collaboration. You’ll train, engage staff, and optimize labor while supporting growth goals.

Qualifications

• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment.
• Solid computer skills and familiarity with Microsoft Word, Excel, PowerBI and TMS systems.
• Strong analytical skills and experience tracking KPIs.

Responsibilities

• Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE).
• Review weekly work forecasts and identify productivity requirements to meet overall building objectives.
• Partner with other Area Managers to balance labor ensuring efficient shift operations and goals.
• Own operational metric reporting such as VCPO, UPH, OPH, on-time receiving and shipping, merchant SLA’s and Injury Rate.
• Ensure teams are trained on processes, understand metrics, and meet performance goals.
• Develop Lead talent with necessary tools, training, and resources.

Skills

People management

Operational leadership

High-volume 3PL

Analytical skills

KPIs tracking

Tools

Microsoft Word

Excel

PowerBI

TMS systems

Job description

ShipBob, Inc. is seeking an Area Manager for Fulfillment Operations in North Aurora, IL. You’ll lead a 30+ person warehouse team across shifts, drive process improvements, and ensure a safe, efficient operation serving our merchants.

The role emphasizes coaching, performance metrics (VCPO, UPH, OPH, on-time receiving/shipping), and cross-functional collaboration. You’ll train, engage staff, and optimize labor while supporting growth goals.