Fulfillment Operations Supervisor – Multi-Shift

RR Donnelley; St. Charles (IL); On-site; USD 69,000 - 107,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision coverage

401(k) with company match

Parental leave

Job summary

RRD is seeking a Senior Production & Manufacturing Supervisor to oversee the fulfillment department across shifts, ensuring accurate, on-time production and seamless collaboration with customer service, scheduling, and vendors. You will lead talent development and drive process improvements in a manufacturing environment.

The role requires multi-shift management experience, strong communication, and a background in print or fulfillment.

Qualifications

• Broad technical knowledge in the commercial print and/or fulfillment field.
• Demonstrated ability to successfully manage people and direct work activities.
• Strong written and verbal communication skills and the ability to communicate effectively at all levels within the organization.
• Knowledge of Windows applications; Microsoft Office products; and database systems. Experience with scheduling tools is a plus.
• Demonstrated flexibility to multi-task and shift focus to meet business needs.

Responsibilities

• Supervises and directs the activities of employees in the fulfillment department to ensure accurate and seamless operations within the organization and across shifts, departments, and vendors.
• Directs the activities of employees to ensure accurate communications and seamless operations within the company across shifts and departments and with vendors.
• Maintains knowledge of manufacturing processes, ISO and SOPs, continuous improvement, equipment, safety, and regulatory requirements.
• Plans and schedules workflow through the department and modifies schedules as needed to meet business needs.
• Tracks department expenditures and labor costs; provides reporting and analysis to management.
• Promotes a positive work environment, training programs, and adherence to ISO work instructions and procedures.
• Works closely with other departments to ensure timely production and delivery of customer products.

Skills

People management

Process improvement

Cross-functional leadership

Strong communication

Education

Bachelor's degree in Business or Manufacturing

Tools

WCSS

WBS

Monarch Foundation

DPrint

FM Pro ship schedules

Job description

RRD is seeking a Senior Production & Manufacturing Supervisor to oversee the fulfillment department across shifts, ensuring accurate, on-time production and seamless collaboration with customer service, scheduling, and vendors. You will lead talent development and drive process improvements in a manufacturing environment.

The role requires multi-shift management experience, strong communication, and a background in print or fulfillment.