Fulfillment Operations Specialist (On‑Site)

MacLean-Fogg; Farmington Hills (MI); Presencial; USD 34 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision coverage

401(k) with company match

Paid time off and paid holidays

Health Savings Account contributions

Company-paid life insurance and short‑

Paid parental leave

Employee Assistance Program and mental

Virtual healthcare resources

Tuition reimbursement and development

Resumo da oferta

MacLean-Fogg is seeking a Customer Fulfillment Coordinator in Farmington Hills, MI to coordinate orders, inventory, kitting, packaging, and shipping for OEM, aftermarket, and consumer programs. You will collaborate with Sales, Operations, Quality, Engineering, and Logistics to resolve issues and improve processes.

The role requires at least 4 years in related fields, strong ERP/Shopify/JDE experience, and proficiency with MS Office. On-site, 1st shift, with pay of $25–$28/hour.

Qualificações

• High school diploma required.
• 4+ years in customer service, order fulfillment, logistics, or related field.
• Experience with ERP and order management systems.
• Proficiency in Microsoft Office.
• Knowledge of fulfillment, inventory management, and logistics processes.

Responsabilidades

• Coordinate customer orders from receipt through shipment, including order processing, part kitting, packaging, shipping, and fulfillment activities to ensure accuracy and timely delivery.
• Serve as a primary liaison between customers and internal teams, communicating order status, delivery schedules, delays, and other important updates while resolving customer service and fulfillment concerns.
• Monitor inventory levels and coordinate replenishment of components, finished goods, and packaging materials to support customer requirements and daily operations.
• Use ERP and order management systems, including JDE and Shopify, to support pricing, order processing, tracking, reporting, information gathering, and troubleshooting.
• Track project timelines, action items, customer requirements, and deliverables while maintaining accurate work instructions, shipping documentation, inventory records, and other required information.
• Collaborate with Sales, Operations, Quality, Engineering, Supply Chain, and Logistics to resolve customer complaints, scheduling challenges, and fulfillment issues. Partner with Accounting to investigate and resolve invoice and billing discrepancies.
• Identify opportunities to improve fulfillment efficiency, inventory accuracy, process effectiveness, and customer satisfaction. Independently resolve complex customer, order, and inventory issues, escalating matters when appropriate.
• Provide day-to-day work direction, coaching, and mentoring to assigned team members. Maintain an organized work area using 5S standards and follow established safety, environmental, and quality procedures.

Conhecimentos

ERP systems

Order processing

Inventory management

MS Office

Customer service

Formação académica

High school diploma

Ferramentas

JDE

Shopify

Descrição da oferta de emprego

MacLean-Fogg is seeking a Customer Fulfillment Coordinator in Farmington Hills, MI to coordinate orders, inventory, kitting, packaging, and shipping for OEM, aftermarket, and consumer programs. You will collaborate with Sales, Operations, Quality, Engineering, and Logistics to resolve issues and improve processes.

The role requires at least 4 years in related fields, strong ERP/Shopify/JDE experience, and proficiency with MS Office. On-site, 1st shift, with pay of $25–$28/hour.