Customer Fulfillment Coordinator - 1st Shift

MacLean-Fogg Company; Farmington Hills (MI); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

PTO

HSA

Life insurance

Parental leave

Mental health resources

Tuition reimbursement

Employee programs

Job summary

MacLean-Fogg is seeking a Customer Fulfillment Coordinator in Farmington Hills, MI. You will coordinate orders, inventory, kitting, packaging, and shipping to ensure accurate, on-time fulfillment for OEM and consumer programs.

You’ll work with customers and cross-functional teams to resolve complex issues, improve processes, and support daily fulfillment operations. Must have ERP experience and be proficient with Microsoft Office.

Qualifications

• High school diploma or equivalent.
• 4+ years in customer service, order fulfillment, logistics, or related field.
• Experience with ERP and order management systems.
• Proficiency with Microsoft Office applications.
• Knowledge of customer order processing, fulfillment, inventory, and logistics processes.
• Ability to troubleshoot and resolve complex issues.
• Strong organizational and communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate customer orders from receipt through shipment, including order processing, kitting, packaging, and fulfillment for on-time delivery.
• Serve as liaison between customers and internal teams, communicating status and schedules while resolving issues.
• Monitor inventory levels and coordinate replenishment of components and materials.
• Use ERP and order management systems (JDE, Shopify) to support pricing, processing, tracking, and reporting.
• Track timelines, requirements, and deliverables while maintaining accurate records and documentation.
• Collaborate across Sales, Operations, Quality, Engineering, Supply Chain, and Logistics to resolve issues and discrepancies.
• Identify opportunities to improve fulfillment efficiency and accuracy; escalate when needed.
• Provide direction and coaching to team members; maintain organized work areas.

Skills

Customer service experience

Order fulfillment

ERP systems

Microsoft Office

Inventory management

Communication skills

Problem-solving

Team coordination

Education

High school diploma

Tools

JDE

Shopify

ERP systems

Microsoft Office

Job description

Job Summary

MacLean-Fogg is seeking a Customer Fulfillment Coordinator for our Farmington Hills, Michigan location. In this role, you will coordinate customer orders, inventory, kitting, packaging, and shipping activities to support accurate, on-time fulfillment for OEM, aftermarket, and consumer programs. You'll work closely with customers and cross-functional teams to resolve complex issues, improve processes, and support daily fulfillment operations.

• Location: Farmington Hills, MI
• Work Arrangement: On-site
• Schedule: 1st Shift, Monday–Friday, 7:00 AM–3:00 PM
• Pay: $25–$28/hour, based on experience
• Employment Type: Full-time / Hourly

What You’ll Do as a Customer Fulfillment Coordinator

• Coordinate customer orders from receipt through shipment, including order processing, part kitting, packaging, shipping, and fulfillment activities to ensure accuracy and timely delivery.
• Serve as a primary liaison between customers and internal teams, communicating order status, delivery schedules, delays, and other important updates while resolving customer service and fulfillment concerns.
• Monitor inventory levels and coordinate replenishment of components, finished goods, and packaging materials to support customer requirements and daily operations.
• Use ERP and order management systems, including JDE and Shopify, to support pricing, order processing, tracking, reporting, information gathering, and troubleshooting.
• Track project timelines, action items, customer requirements, and deliverables while maintaining accurate work instructions, shipping documentation, inventory records, and other required information.
• Collaborate with Sales, Operations, Quality, Engineering, Supply Chain, and Logistics to resolve customer complaints, scheduling challenges, and fulfillment issues. Partner with Accounting to investigate and resolve invoice and billing discrepancies.
• Identify opportunities to improve fulfillment efficiency, inventory accuracy, process effectiveness, and customer satisfaction. Independently resolve complex customer, order, and inventory issues, escalating matters when appropriate.
• Provide day-to-day work direction, coaching, and mentoring to assigned team members. Maintain an organized work area using 5S standards and follow established safety, environmental, and quality procedures.

Required Qualifications

• High school diploma.
• At least 4 years of experience in customer service, order fulfillment, logistics, supply chain, project coordination, manufacturing, or a related field.
• Experience using ERP and order management systems.
• Proficiency with Microsoft Office applications.
• Working knowledge of customer order processing, fulfillment, inventory management, and logistics processes.
• Demonstrated ability to troubleshoot and resolve complex customer, order, inventory, and fulfillment issues.
• Strong organizational, time-management, and problem-solving skills, with attention to detail and accuracy.
• Effective verbal and written communication skills, a customer-focused approach, and the ability to collaborate across departments.
• Ability to work independently, coordinate multiple priorities and deadlines, follow work instructions, and identify process improvement opportunities in a fast-paced manufacturing environment.

Preferred Qualifications

• Experience in an automotive or manufacturing environment.
• Experience using JDE and Shopify.
• Previous experience providing work direction, coaching, training, or mentoring to others.

Work Environment & Physical Requirements

This role combines computer-based coordination and customer service responsibilities with activities in manufacturing, warehouse, shipping, and production environments.

• Perform computer and administrative work, including remaining in a stationary position for extended periods.
• Frequently move throughout office, warehouse, shipping, and production areas.
• Operate computers and standard office equipment and communicate with employees, customers, and other stakeholders in person, by telephone, and electronically.
• Occasionally lift, carry, push, or pull materials, packages, or components associated with fulfillment activities.
• Bend, reach, stoop, and perform other movements necessary to support inventory management, kitting, packaging, and fulfillment activities.
• Work in manufacturing and warehouse environments and wear required personal protective equipment when entering designated areas.

The physical requirements described above represent those needed to perform the essential functions of the position, with or without reasonable accommodation.

Benefits

Eligible employees across MacLean-Fogg and its affiliated companies have access to a comprehensive benefits program designed to support health, financial well-being, time away, and development. This position is eligible for benefits that include:

• Medical, dental, and vision coverage
• 401(k) with company match and potential profit sharing
• Paid time off and paid holidays
• Health Savings Account contributions for eligible plans
• Company-paid life insurance and short-term disability coverage
• Paid parental leave
• Employee Assistance Program and mental health resources
• Virtual healthcare resources
• Tuition reimbursement and development opportunities
• Additional wellness, financial, and employee programs

Benefits are subject to applicable plan terms and eligibility requirements.

Explore our full benefits and interactive resources: https://explore.benefits.macleanfogg.app

Pre-Employment Requirements

After a conditional offer, this position requires a pre-employment drug screen. Testing and employment decisions are administered consistent with applicable law.

About MacLean-Fogg

MacLean-Fogg is a fourth-generation, family-owned American manufacturing company headquartered in Mundelein, Illinois. Founded in 1925, we design and manufacture engineered components and solutions for automotive and industrial markets.

Our portfolio includes MacLean-Fogg Component Solutions, OMCO, Mallard Manufacturing, and Threadstrong. Across our companies, we share a commitment to Integrity, People, Customers, and Stewardship while investing in our people, manufacturing capabilities, customers, and communities.

Equal Employment Opportunity & Accommodations

MacLean-Fogg and its affiliated companies are equal opportunity employers. We provide equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, ancestry, age, disability, genetic information, military or veteran status, marital status, or any other characteristic protected by applicable law.

If you need a reasonable accommodation to apply, complete an assessment, or participate in the hiring process, contact [e-mail].

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