Customer Fulfillment Coordinator - 1st Shift

MacLean-Fogg; Farmington Hills (MI); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and paid holidays

Health Savings Account contributions

Company-paid life insurance and short‑

Paid parental leave

Employee Assistance Program and mental

Virtual healthcare resources

Tuition reimbursement and development

Job summary

MacLean-Fogg is seeking a Customer Fulfillment Coordinator in Farmington Hills, MI to coordinate orders, inventory, kitting, packaging, and shipping for OEM, aftermarket, and consumer programs. You will collaborate with Sales, Operations, Quality, Engineering, and Logistics to resolve issues and improve processes.

The role requires at least 4 years in related fields, strong ERP/Shopify/JDE experience, and proficiency with MS Office. On-site, 1st shift, with pay of $25–$28/hour.

Qualifications

• High school diploma required.
• 4+ years in customer service, order fulfillment, logistics, or related field.
• Experience with ERP and order management systems.
• Proficiency in Microsoft Office.
• Knowledge of fulfillment, inventory management, and logistics processes.

Responsibilities

• Coordinate customer orders from receipt through shipment, including order processing, part kitting, packaging, shipping, and fulfillment activities to ensure accuracy and timely delivery.
• Serve as a primary liaison between customers and internal teams, communicating order status, delivery schedules, delays, and other important updates while resolving customer service and fulfillment concerns.
• Monitor inventory levels and coordinate replenishment of components, finished goods, and packaging materials to support customer requirements and daily operations.
• Use ERP and order management systems, including JDE and Shopify, to support pricing, order processing, tracking, reporting, information gathering, and troubleshooting.
• Track project timelines, action items, customer requirements, and deliverables while maintaining accurate work instructions, shipping documentation, inventory records, and other required information.
• Collaborate with Sales, Operations, Quality, Engineering, Supply Chain, and Logistics to resolve customer complaints, scheduling challenges, and fulfillment issues. Partner with Accounting to investigate and resolve invoice and billing discrepancies.
• Identify opportunities to improve fulfillment efficiency, inventory accuracy, process effectiveness, and customer satisfaction. Independently resolve complex customer, order, and inventory issues, escalating matters when appropriate.
• Provide day-to-day work direction, coaching, and mentoring to assigned team members. Maintain an organized work area using 5S standards and follow established safety, environmental, and quality procedures.

Skills

ERP systems

Order processing

Inventory management

MS Office

Customer service

Education

High school diploma

Tools

JDE

Shopify

Job description

Job Summary

MacLean-Fogg is seeking a Customer Fulfillment Coordinator for our Farmington Hills, Michigan location. In this role, you will coordinate customer orders, inventory, kitting, packaging, and shipping activities to support accurate, on-time fulfillment for OEM, aftermarket, and consumer programs. You'll work closely with customers and cross-functional teams to resolve complex issues, improve processes, and support daily fulfillment operations.

• Location: Farmington Hills, MI
• Work Arrangement: On-site
• Schedule: 1st Shift, Monday–Friday, 7:00 AM–3:00 PM
• Pay: $25–$28/hour, based on experience
• Employment Type: Full-time / Hourly

What You’ll Do as a Customer Fulfillment Coordinator

• Coordinate customer orders from receipt through shipment, including order processing, part kitting, packaging, shipping, and fulfillment activities to ensure accuracy and timely delivery.
• Serve as a primary liaison between customers and internal teams, communicating order status, delivery schedules, delays, and other important updates while resolving customer service and fulfillment concerns.
• Monitor inventory levels and coordinate replenishment of components, finished goods, and packaging materials to support customer requirements and daily operations.
• Use ERP and order management systems, including JDE and Shopify, to support pricing, order processing, tracking, reporting, information gathering, and troubleshooting.
• Track project timelines, action items, customer requirements, and deliverables while maintaining accurate work instructions, shipping documentation, inventory records, and other required information.
• Collaborate with Sales, Operations, Quality, Engineering, Supply Chain, and Logistics to resolve customer complaints, scheduling challenges, and fulfillment issues. Partner with Accounting to investigate and resolve invoice and billing discrepancies.
• Identify opportunities to improve fulfillment efficiency, inventory accuracy, process effectiveness, and customer satisfaction. Independently resolve complex customer, order, and inventory issues, escalating matters when appropriate.
• Provide day-to-day work direction, coaching, and mentoring to assigned team members. Maintain an organized work area using 5S standards and follow established safety, environmental, and quality procedures.

What You’ll Bring

Required Qualifications

• High school diploma.
• At least 4 years of experience in customer service, order fulfillment, logistics, supply chain, project coordination, manufacturing, or a related field.
• Experience using ERP and order management systems.
• Proficiency with Microsoft Office applications.
• Working knowledge of customer order processing, fulfillment, inventory management, and logistics processes.
• Demonstrated ability to troubleshoot and resolve complex customer, order, inventory, and fulfillment issues.
• Strong organizational, time-management, and problem-solving skills, with attention to detail and accuracy.
• Effective verbal and written communication skills, a customer-focused approach, and the ability to collaborate across departments.
• Ability to work independently, coordinate multiple priorities and deadlines, follow work instructions, and identify process improvement opportunities in a fast-paced manufacturing environment.

Preferred Qualifications

• Experience in an automotive or manufacturing environment.
• Experience using JDE and Shopify.
• Previous experience providing work direction, coaching, training, or mentoring to others.

Work Environment & Physical Requirements

• Perform computer and administrative work, including remaining in a stationary position for extended periods.
• Frequently move throughout office, warehouse, shipping, and production areas.
• Operate computers and standard office equipment and communicate with employees, customers, and other stakeholders in person, by telephone, and electronically.
• Occasionally lift, carry, push, or pull materials, packages, or components associated with fulfillment activities.
• Bend, reach, stoop, and perform other movements necessary to support inventory management, kitting, packaging, and fulfillment activities.
• Work in manufacturing and warehouse environments and wear required personal protective equipment when entering designated areas.

The physical requirements described above represent those needed to perform the essential functions of the position, with or without reasonable accommodation.

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match and potential profit sharing
• Paid time off and paid holidays
• Health Savings Account contributions for eligible plans
• Company-paid life insurance and short-term disability coverage
• Paid parental leave
• Employee Assistance Program and mental health resources
• Virtual healthcare resources
• Tuition reimbursement and development opportunities
• Additional wellness, financial, and employee programs

Benefits are subject to applicable plan terms and eligibility requirements.

Explore our full benefits and interactive resources: https://explore.benefits.macleanfogg.app

Pre-Employment Requirements

After a conditional offer, this position requires a pre-employment drug screen. Testing and employment decisions are administered consistent with applicable law.

About MacLean-Fogg

MacLean-Fogg is a fourth-generation, family-owned American manufacturing company headquartered in Mundelein, Illinois. Founded in 1925, we design and manufacture engineered components and solutions for automotive and industrial markets.

Our portfolio includes MacLean-Fogg Component Solutions, OMCO, Mallard Manufacturing, and Threadstrong. Across our companies, we share a commitment to Integrity, People, Customers, and Stewardship while investing in our people, manufacturing capabilities, customers, and communities.

Equal Employment Opportunity & Accommodations

MacLean-Fogg and its affiliated companies are equal opportunity employers. We provide equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, ancestry, age, disability, genetic information, military or veteran status, marital status, or any other characteristic protected by applicable law.

If you need a reasonable accommodation to apply, complete an assessment, or participate in the hiring process, contact [e-mail].

Be part of what's next at MacLean-Fogg.