Fulfillment Operations Manager (Print & Distribution)

OSV; Phoenix (AZ); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

OneSource Virtual (OSV) seeks a Fulfillment Manager to lead a team across two sites (Dallas, TX and Phoenix, AZ) supporting payroll, taxes, garnishments, and related operations. You will manage work distribution, ensure print jobs are completed and shipped per SLA, and enforce SOP adherence while driving continuous improvement.

You will mentor Supervisors and Fulfillment Processors, oversee performance appraisals, and collaborate with HR, facilities, and customer operations to optimize service

Competenze

• Bachelor's degree or applicable work experience is required.
• Leadership experience (3–5 years) in a fulfillment/distribution setting preferred.
• Proficient with Microsoft Office suite and reporting tools.

Mansioni

• Oversee work distribution and scheduling across two sites (Dallas and Phoenix).
• Ensure print jobs are completed and shipped per SLA and SOPs.
• Monitor SLAs and customer satisfaction; escalate issues as needed.
• Coordinate incident reporting and root-cause analysis within SLA timelines.
• Manage HR processes including performance coaching and monthly scorecards.

Conoscenze

Leadership

Customer service

Project management

Team management

Formazione

Bachelor's degree or applicable work experience

Strumenti

Pitney Bowes/Bluecrest distribution equipment

FedEx/UPS/USPS processes

Descrizione del lavoro

OneSource Virtual (OSV) seeks a Fulfillment Manager to lead a team across two sites (Dallas, TX and Phoenix, AZ) supporting payroll, taxes, garnishments, and related operations. You will manage work distribution, ensure print jobs are completed and shipped per SLA, and enforce SOP adherence while driving continuous improvement.

You will mentor Supervisors and Fulfillment Processors, oversee performance appraisals, and collaborate with HR, facilities, and customer operations to optimize service