Fulfillment Operations Manager (Monday - Friday Night Shift)

Millennium Print Group; Cary (NC); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Annual bonus

Medical coverage

401(k)

PTO & holidays

Relocation package

EAP

Wellness program

Job summary

Millennium Print Group is seeking a Fulfillment Operations Manager in Cary, NC to lead daily warehouse and fulfillment activities, including receiving, storage, inventory control, order fulfillment, packing, shipping, and distribution. This role drives operational excellence and customer satisfaction while managing budget and safety standards.

The ideal candidate has 5+ years of management experience in high-volume fulfillment, strong leadership, and a proven track record in process improvement

Qualifications

• Bachelor’s degree in a related field preferred; equivalent experience considered.
• 5+ years of management or supervisory experience.
• 3+ years in warehouse operations; lean/six sigma/ISO/OSHA knowledge preferred.
• Experience leading high-volume fulfillment operations.

Responsibilities

• Lead all warehouse and fulfillment operations including receiving, storage, inventory, picking, packing, and shipping.
• Ensure operations meet customer commitments and service objectives.
• Monitor inventory accuracy and reduce loss.
• Lead continuous improvement using Lean, Six Sigma, 5S, Kaizen.
• Manage labor planning, staffing, scheduling, and budgeting.
• Collaborate with Supply Chain, Logistics, Production, and Customer Service teams.

Skills

Warehouse management

Inventory control

Leadership

Communication

Problem solving

Bilingual English/Spanish

Education

Bachelor's degree or equivalent

Tools

WMS

MIS platforms

MS Office

Job description

Join the Leader in Trading Card Manufacturing

At Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, we’re on a mission to be the world’s leading manufacturer of trading card games and collectibles. Based in North Carolina’s vibrant Research Triangle Park and Piedmont Triad regions, we’re at the heart of innovation in this fast-growing industry.

Since our founding in 2014, our dedicated team has built a world-class operation known for exceptional quality, customer focus, and market agility. Specializing in trading and collectible cards, we offer a unique range of services that set us apart.

Our commitment to excellence has fueled rapid growth — we’ve nearly tripled in size since 2019 — and we’re just getting started.

Come be part of a forward-thinking, high-performing team that’s shaping the future of collectible printing. At MPG, your work makes an impact.

Join Millennium Print Group as a Fulfillment Operations Manager!

We’re looking for an Fulfillment Operations Manager to join our team! If you’re passionate about warehouse operations, logistics, supply chain excellence, team leadership, and continuous improvement, this is your opportunity to lead critical fulfillment operations for one of the world’s leading trading card manufacturers.

Location: Cary, NC
Schedule: Full-Time | Onsite Mon – Fri ~7:00pm - 5:00am.
FLSA Status: Salaried Exempt
Pay & Benefits: Competitive salary + comprehensive benefits package

Summary

The Fulfillment Operations Manager is responsible for leading daily warehouse and fulfillment operations, including receiving, storage, inventory control, order fulfillment, packing, shipping, and distribution activities.

This role oversees people, processes, and resources to ensure products are delivered accurately, efficiently, safely, and on time while driving operational excellence and customer satisfaction.

What You’ll Do

• Lead all warehouse and fulfillment operations, including receiving, storage, inventory management, picking, packing, and shipping activities.
• Ensure fulfillment operations meet customer commitments, service expectations, and business objectives.
• Monitor inventory accuracy and implement practices that reduce loss and improve inventory control.
• Develop and execute operational strategies that improve efficiency, productivity, throughput, and customer service.
• Analyze performance data and key performance indicators to drive operational improvements.
• Lead warehouse layout optimization, workflow improvements, and space utilization initiatives.
• Manage labor planning, staffing, scheduling, and resource allocation.
• Partner with Supply Chain, Logistics, Procurement, Production, and Customer Service teams.
• Oversee department budgets, monitor costs, and identify opportunities for operational savings.
• Lead continuous improvement initiatives using Lean, Six Sigma, 5S, Kaizen, and other methodologies.
• Recruit, mentor, coach, and develop warehouse and fulfillment personnel.
• Promote an engaged, accountable, and performance-driven culture.
• Ensure compliance with OSHA, ISO, company policies, and operational standards.
• Maintain a safe and organized work environment focused on Safety, Quality, and Customer Satisfaction.

Education & Experience

• Bachelor’s degree in supply chain, Business, Operations Management, Logistics, or a related field preferred.
• Equivalent combinations of education and experience may be considered.
• 5+ years of management or supervisory experience.
• 3+ years of experience in warehouse operations, logistics, fulfillment, distribution, or supply chain environments.
• Experience leading high-volume fulfillment operations preferred.
• Experience with Lean Manufacturing, Six Sigma, 5S, Kaizen, ISO, OSHA, or continuous improvement programs preferred.

Skills & Abilities

• Strong knowledge of warehouse management, inventory control, fulfillment processes, and operational best practices.
• Experience with warehouse management systems, MIS platforms, and Microsoft Office tools.
• Strong leadership and employee development capabilities.
• Excellent organizational, analytical, and problem-solving skills.
• Strong communication and relationship-building abilities.
• Ability to make sound business decisions in a fast-paced environment.
• Strong customer-focused mindset.
• Bilingual English/Spanish skills are a plus.

How You Will Be Successful

Passion for Cards

Help ensure products reach customers accurately and on time through exceptional fulfillment operations.

Dedicated to Quality and Safety

Drive a culture committed to safety, operational excellence, inventory accuracy, and customer satisfaction.

Building Relationships

Partner with teams across the organization to support efficient and effective operations.

Integrity and Respect

Lead with accountability, collaboration, and professionalism.

Challenging the Expected

Identify opportunities to improve processes, increase efficiency, and elevate fulfillment performance.

Why Join MPG?

Millennium Print Group, a subsidiary of The Pokémon Company International, is the largest trading card printer in the world. We offer competitive compensation, outstanding benefits, career growth opportunities, and the opportunity to lead operations supporting products enjoyed by millions of fans around the globe.

Benefits Include

• Competitive Compensation
• Annual Bonus Eligibility
• Medical, Dental, and Vision Coverage
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Career Development Opportunities
• Employee Assistance Program
• Wellness Programs

What to Expect

MPG offers a leading-edge compensation package which includes the following:

• A highly competitive compensation “above the industry” commensurate with experience which includes an annual incentive bonus plan
• 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents
• 401(k) Plan with up to a 6% (dollar for dollar) Employer match
• Health Savings/Flexible Spending Account options
• Paid time off, including 10 company-paid holidays, plus 1 floating holiday
• Employee Assistance Program
• Comprehensive relocation package available for qualified candidates
• And, much more!

_ Millennium Print Group is an Equal Opportunity Employer _

The duties and responsibilities described above are essential functions of the job. The following qualifications are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.