Quality Supervisor - Night Shift

Millennium Print Group; Morrisville (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual incentive bonus

Employer-paid medical, dental, vision,

Life/AD&D

Short-term and long-term disability

401(k) match

Health Savings Account options

Paid time off

Relocation package available

Employee Assistance Program

Job summary

Millennium Print Group, based in Morrisville, NC, seeks a Quality Supervisor to lead daily fulfillment quality operations onsite. You will train and develop staff, conduct audits, and drive corrective actions to meet high standards. The role emphasizes safety, cross-functional collaboration, and continuous improvement.

The position is full-time onsite with a competitive salary, bonus eligibility, and a comprehensive benefits package, including relocation support for qualified candidates.

Qualifications

• High School Diploma or equivalent required; bachelor’s degree preferred.
• Minimum of 4 years of experience in fulfillment quality, warehouse operations, supply chain, distribution, or related environments.
• Previous supervisory or team leadership experience.
• Strong understanding of quality management systems and operational best practices.
• Experience with ISO, OSHA, 5S, Lean Manufacturing, or continuous improvement methodologies is a plus.
• Strong leadership, coaching, and employee development skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Proficiency with Microsoft Office applications and MIS.
• Strong communication skills with the ability to collaborate across multiple departments.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.

Responsibilities

• Lead and supervise daily Fulfillment Quality operations to meet quality standards.
• Train, coach, mentor, and develop team members while fostering accountability.
• Conduct quality inspections and audits of inbound and outbound shipments.
• Investigate quality issues, shortages, damages, and shipping discrepancies and implement corrective actions.
• Partner with operations to maintain quality, productivity, and on-time delivery.
• Monitor department metrics and support initiatives to improve efficiency and customer satisfaction.
• Manage employee performance, scheduling, attendance, and development activities.
• Support hiring, onboarding, training, and retention in the department.
• Maintain compliance with safety standards, OSHA regulations, QMS procedures, and ISO requirements.
• Collaborate with Quality, Security, and Operations teams for a safe work environment.

Skills

Quality management

Leadership

Coaching

Problem solving

Analytical thinking

Communication

Multidepartment collaboration

Prioritization

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Management Information Systems (MIS)

Job description

Join the Leader in Trading Card Manufacturing

At Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, we’re on a mission to be the world’s leading manufacturer of trading card games and collectibles. Based in North Carolina’s vibrant Research Triangle Park and Piedmont Triad regions, we’re at the heart of innovation in this fast-growing industry.

Since our founding in 2014, our dedicated team has built a world-class operation known for exceptional quality, customer focus, and market agility. Specializing in trading and collectible cards, we offer a unique range of services that set us apart.

Our commitment to excellence has fueled rapid growth — we’ve nearly tripled in size since 2019 — and we’re just getting started.

Come be part of a forward-thinking, high-performing team that’s shaping the future of collectible printing. At MPG, your work makes an impact.

Quality Supervisor- Nights

We’re looking for a Quality Supervisor to join our team in Morrisville, NC. If you’re passionate about quality assurance, operational excellence, and developing high-performing teams, this is your opportunity to help ensure the products we deliver meet the highest standards in the industry.

Location: Morrisville, NC

Schedule: Full-Time, Onsite

Pay & Benefits: Competitive salary + bonus eligibility + full benefits package

What You’ll Do

• Lead and supervise daily Fulfillment Quality operations to ensure products and materials meet company and customer quality standards.
• Train, coach, mentor, and develop team members while fostering a culture of accountability and continuous improvement.
• Conduct quality inspections and audits of inbound and outbound shipments.
• Investigate quality issues, shortages, damages, and shipping discrepancies and implement corrective actions.
• Partner with operations teams to maintain quality, productivity, and on-time delivery performance.
• Monitor department metrics and support initiatives that improve operational efficiency and customer satisfaction.
• Manage employee performance, scheduling, attendance, and development activities.
• Support hiring, onboarding, training, and retention efforts within the department.
• Maintain compliance with safety standards, OSHA regulations, QMS procedures, and ISO requirements.
• Collaborate with Quality, Security, and Operations teams to support a safe and efficient work environment.
• Drive continuous improvement efforts that enhance quality, reduce waste, and improve overall performance.

What You’ll Bring

• High School Diploma or equivalent required; bachelor’s degree preferred.
• Minimum of 4 years of experience in fulfillment quality, warehouse operations, supply chain, distribution, or related environments.
• Previous supervisory or team leadership experience.
• Strong understanding of quality management systems and operational best practices.
• Experience with ISO, OSHA, 5S, Lean Manufacturing, or continuous improvement methodologies is a plus.
• Strong leadership, coaching, and employee development skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Proficiency with Microsoft Office applications and Management Information Systems (MIS).
• Strong communication skills with the ability to collaborate effectively across multiple departments.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.

How You Will Be Successful

Dedicated to Quality and Safety

• Maintain the highest standards of quality, accuracy, and safety across all fulfillment operations.

Building Relationships

• Develop strong partnerships with team members and cross-functional departments to achieve shared goals.

Challenging the Expected

• Champion continuous improvement initiatives that enhance operational performance and customer satisfaction.

Integrity and Respect

• Lead with professionalism, accountability, and transparency while creating a positive work environment.

Passion for Cards

• Support the delivery of premium trading card products trusted by fans and collectors worldwide.

Why Join MPG?

Millennium Print Group, a subsidiary of The Pokémon Company International, is the largest trading card printer in the world. We offer competitive pay, career growth opportunities, and the chance to contribute to products enjoyed by collectors and fans across the globe.

What to Expect

MPG offers a leading-edge compensation package which includes the following:

• A highly competitive compensation "above the industry" commensurate with experience which includes an annual incentive bonus plan
• 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents
• 401(k) Plan with up to a 6% (dollar for dollar) Employer match
• Health Savings/Flexible Spending Account options
• Paid time off, including 10 company-paid holidays, plus 1 floating holiday
• Employee Assistance Program
• Comprehensive relocation package available for qualified candidates
• And, much more!

Millennium Print Group is an Equal Opportunity Employer

The duties and responsibilities described above are essential functions of the job. The following qualifications are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.