Fulfillment Operations Specialist

Millennium Print Group, A Subsidiary of the Pokémon Company International; Durham (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Employer-paid medical/dental/vision

401(k) plan with match

Paid time off + holidays

Relocation assistance

Job summary

Millennium Print Group (MPG), a Pokémon Company International subsidiary, seeks a Fulfillment Operations Specialist to optimize our fulfillment network in Durham, NC. You will apply industrial engineering methods, labor standards, and data-driven analysis to improve productivity, quality, and safety across the operation.

You will collaborate with cross-functional teams and support WMS/LMS/ERP initiatives, while developing staffing models and standard work.

Qualifications

• Bachelor's degree in industrial engineering, Supply Chain Management, Operations Management, Engineering, Business, or a related field.
• 3+ years of experience in Industrial Engineering, Supply Chain, Fulfillment, Logistics, Continuous Improvement, or Operations.
• Experience with labor studies, process improvement projects, and operational analysis.

Responsibilities

• - Lead productivity, quality, safety, and operational efficiency improvements.
• - Conduct labor studies, workflow analysis, and observe processes to find opportunities.
• - Develop labor standards and staffing models to improve utilization.
• - Analyze data and metrics to drive business decisions.
• - Evaluate layouts, material flow, and storage strategies.
• - Support automation projects, WMS/LMS/ERP enhancements, and implementations.
• - Create SOPs, process maps, and training materials.
• - Manage project timelines, milestones, risks, and executions.

Skills

Lean & Six Sigma

Data analysis

Project management

Communication

Problem solving

Education

Bachelor's degree in industrial engineering or related field

Tools

WMS systems

LMS systems

ERP systems

Excel

Power BI

MS Project

Job description

Join the Leader in Trading Card Manufacturing

At Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, we’re on a mission to be the world’s leading manufacturer of trading card games and collectibles. Based in North Carolina’s vibrant Research Triangle Park and Piedmont Triad regions, we’re at the heart of innovation in this fast-growing industry.

Since our founding in 2014, our dedicated team has built a world-class operation known for exceptional quality, customer focus, and market agility. Specializing in trading and collectible cards, we offer a unique range of services that set us apart.

Our commitment to excellence has fueled rapid growth — we’ve nearly tripled in size since 2019 — and we’re just getting started.

Come be part of a forward-thinking, high-performing team that’s shaping the future of collectible printing. At MPG, your work makes an impact.

Join Millennium Print Group as a Fulfillment Operations Specialist!

We're looking for a highly analytical and results-driven Fulfillment Operations Specialist to help optimize operations across our fulfillment network. If you're passionate about process improvement, labor optimization, Industrial Engineering, and data-driven decision-making, this is your opportunity to make a significant impact while supporting the world's largest trading card printer.

Location: Durham, NC

Schedule: Full-Time | Onsite

Pay & Benefits: Competitive salary + bonus eligibility + comprehensive benefits package

What You'll Do

• Lead continuous improvement initiatives focused on productivity, quality, safety, and operational efficiency.
• Conduct labor studies, workflow analysis, and process observations to identify optimization opportunities.
• Develop labor standards and staffing models to improve workforce utilization.
• Analyze operational data and performance metrics to drive business decisions.
• Evaluate warehouse layouts, material flow, slotting, and storage strategies.
• Support automation projects, WMS enhancements, and system implementations.
• Create SOPs, process maps, work instructions, and training materials.
• Assist with facility expansions, startup projects, and network optimization initiatives.
• Partner with Operations, Engineering, IT, Quality, and other cross-functional teams to implement improvements.
• Manage project timelines, milestones, risks, and implementation activities.

What You'll Bring

Education

• Bachelor's degree in industrial engineering, Supply Chain Management, Operations Management, Engineering, Business, or a related field.
• Relevant experience may be considered in lieu of formal education.

Experience

• 3+ years of experience in Industrial Engineering, Supply Chain, Fulfillment, Logistics, Continuous Improvement, or Operations.
• Experience conducting labor studies, process improvement projects, and operational analysis.
• Warehousing, manufacturing, fulfillment, or distribution experience preferred.

Skills & Qualifications

• Strong knowledge of warehouse operations and logistics processes.
• Experience with WMS, LMS, ERP systems, and reporting tools.
• Strong understanding of Lean, Six Sigma, and process improvement methodologies.
• Advanced Excel, Power BI, Microsoft Project, and analytical capabilities.
• Excellent project management and communication skills.
• Strong problem-solving mindset with attention to detail.

How You Will Be Successful

Challenging the Expected

• Identify opportunities to redesign processes, reduce waste, and improve operational efficiency.

Own the Outcome

• Deliver measurable improvements in labor productivity, workflow optimization, and operational performance.

Dedicated to Quality and Safety

• Ensure solutions support safety, compliance, and high-quality customer outcomes.

One Team

• Collaborate across departments to execute projects and achieve business goals.

Passion for Cards

• Support the fulfillment network that delivers products enjoyed by collectors and fans around the world.

Why Join MPG?

Millennium Print Group, a subsidiary of The Pokémon Company International, is the largest trading card printer in the world. We offer competitive compensation, outstanding benefits, career development opportunities, and the chance to work on impactful projects that shape the future of fulfillment operations.

#MillAll

What to Expect

• A highly competitive compensation "above the industry" commensurate with experience which includes an annual incentive bonus plan
• 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents
• 401(k) Plan with up to a 6% (dollar for dollar) Employer match
• Health Savings/Flexible Spending Account options
• Paid time off, including 10 company-paid holidays, plus 1 floating holiday
• Employee Assistance Program
• Comprehensive relocation package available for qualified candidates
• And, much more!

Millennium Print Group is an Equal Opportunity Employer

The duties and responsibilities described above are essential functions of the job. The following qualifications are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.