Fulfillment Operations Manager: Lead Teams, Drive Efficiency

Amazon; Oak Creek (WI); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon.com Services LLC is seeking an Operations Manager to lead a diverse workforce at our Oak Creek, WI site. You will mentor salaried and hourly teammates, drive productivity through data-driven planning, and partner with Safety, Engineering, and HR to meet safety, quality, and delivery goals.

The role requires 3+ years in people management, a flexible schedule including nights and weekends, and a track record in process improvements.

Qualifications

• 3+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Lean techniques or process improvement experience.
• Experience leading teams and managing salaried and indirect staff.
• Problem solving and analytical skills.
• Excellent communication and customer service skills.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to meet objectives.
• Lift up to 49 pounds and work in variable environments.

Skills

Employee management

Flexible schedule

Process improvement

Team leadership

Kaizen

Six Sigma

Problem solving

Communication

Performance goals

Industry experience

Education

Bachelor's degree

Master's degree

Job description

Amazon.com Services LLC is seeking an Operations Manager to lead a diverse workforce at our Oak Creek, WI site. You will mentor salaried and hourly teammates, drive productivity through data-driven planning, and partner with Safety, Engineering, and HR to meet safety, quality, and delivery goals.

The role requires 3+ years in people management, a flexible schedule including nights and weekends, and a track record in process improvements.