Books Fulfillment Operations Leader

SimonsChustr; Kentucky; On-site; USD 70,000 - 95,000; Full time

Job summary

SimonsChustr is seeking a Receiving Manager to oversee day-to-day distribution center operations for a book publishing organization. You will lead frontline supervisors and staff, drive continuous improvement, and ensure SLAs with customers and retailers.

The role emphasizes inbound receiving, put-away, inventory control, and order fulfillment in a high-volume environment. Responsibilities include staffing, coaching, and performance management, plus collaborating with IT and Supply Chain to

Qualifications

• Bachelor’s degree in Operations Management, Supply Chain, Logistics, or related field.
• 5+ years of distribution center or warehouse operations experience, with at least 2 years in a management role.
• Experience managing high-volume fulfillment operations, preferably in publishing, media, or consumer products.
• Strong people leadership and team-building skills.
• Proficiency with WMS and operational reporting.
• Ability to work flexible hours, including peak seasons, evenings, or weekends as needed.

Responsibilities

• Manage daily warehouse and fulfillment operations, including inbound receiving, put-away, inventory control, order fulfillment, shipping, and returns processing.
• Ensure operational readiness to support new title releases, seasonal surges, and promotional campaigns.
• Monitor productivity, throughput, and accuracy to meet service level agreements (SLAs).
• Lead, coach, and develop supervisors and hourly staff in a fast-paced distribution environment.
• Oversee staffing plans, scheduling, training, and performance management.
• Promote a culture of accountability, engagement, and continuous improvement.
• Identify and implement process improvements to increase efficiency, reduce errors, and control costs.
• Leverage Lean, Six Sigma, or similar methodologies where applicable.
• Partner with IT and Supply Chain teams to optimize warehouse management systems (WMS) and reporting tools.
• Ensure accurate inventory management, cycle counts, and reconciliation.
• Minimize shrink, damages, and mis-shipments.
• Maintain high standards for order accuracy and product quality.
• Ensure compliance with all safety regulations, company policies, and labor standards.
• Lead safety initiatives and training to maintain a safe working environment.
• Support audits and ensure adherence to internal controls.
• Collaborate with Publishing Operations, Sales, Customer Service, and Transportation teams to resolve issues and improve service.
• Communicate operational performance, risks, and improvement plans to leadership.

Skills

People leadership

WMS proficiency

Operational reporting

Analytical skills

Education

Bachelor’s degree in Operations Management, Supply Chain, Logistics, or related field

Tools

Warehouse Management System (WMS)

Job description

SimonsChustr is seeking a Receiving Manager to oversee day-to-day distribution center operations for a book publishing organization. You will lead frontline supervisors and staff, drive continuous improvement, and ensure SLAs with customers and retailers.

The role emphasizes inbound receiving, put-away, inventory control, and order fulfillment in a high-volume environment. Responsibilities include staffing, coaching, and performance management, plus collaborating with IT and Supply Chain to