Fulfillment & Operations Lead — On-Site, Flexible Shifts

Amazon Inc.; Pleasant Hill (CA); On-site; USD 37,000 - 39,000; Full time

Job summary

Amazon is seeking a Lead Associate in the San Francisco Bay Area to support, motivate, and model best practices for a fast-paced retail warehouse operation. You’ll manage safety, quality, and delivery promises while assisting the Regional Area Manager at your site.

The role requires flexibility to work at multiple sites within 10 miles and on a varied schedule, including weekends and holidays. Strong attention to detail and customer service are essential for success in this fast-growing

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• High school diploma or equivalent.
• Flexible schedule/shift including weekends, nights, or holidays.
• Ability to lift up to 49 pounds and stand for long shifts.
• Work 40 hours per week with overtime as required.

Responsibilities

• Support, motivate, and model desired behavior for the rest of the team.
• Manage operational processes, safety, quality, performance, and customer delivery promises following the Regional Area Manager guidance, and act as their main support at your assigned site.
• Maintain a clean, sanitary, safe, and organized workspace.
• Provide ongoing training in areas including system and equipment knowledge, quality training, general operations, and assist Regional Area Manager in identifying training needs.
• Provide feedback on processes and standards, serving as the escalation point to assist associates and peers in solving issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches.
• Maintain a key to the site, and open and close following the proper procedures.
• Handle a wide assortment of products including produce, meat, seafood, and alcoholic beverages
• Receive truck deliveries
• Collaborate with both associates and delivery partners to ensure smooth operations and excellent customer service
• Participate in associate onboarding as required
• Ensure consistent execution of product workflow processes, guiding associates as needed including receiving, stocking, replenishing product, and preparing for delivery
• Perform front-line duties whenever necessary
• Contribute to continuous improvement of customer experience and operations by participating in the development of best practices and continuous product knowledge
• Utilize inventory management systems to scan, process, and count product
• Perform additional duties as assigned

Skills

Microsoft Office

Attention to detail

Customer service

Willingness to learn

Education

High school diploma or equivalent

Job description

Amazon is seeking a Lead Associate in the San Francisco Bay Area to support, motivate, and model best practices for a fast-paced retail warehouse operation. You’ll manage safety, quality, and delivery promises while assisting the Regional Area Manager at your site.

The role requires flexibility to work at multiple sites within 10 miles and on a varied schedule, including weekends and holidays. Strong attention to detail and customer service are essential for success in this fast-growing