Fulfillment Operations Lead | Data-Driven & Team-Focused

Socket.dev; Baton Rouge (LA); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon is seeking an Operations Manager in Baton Rouge to lead a team of salaried and hourly staff, driving safety, quality, attendance, and performance. You will guide productivity, balance workloads, and collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and HR to meet objectives.

The role emphasizes data-driven decisions, problem-solving, and building capabilities across first mile, middle mile, and last mile operations within a dynamic, outdoor-environment delivery

Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience leading teams and driving process improvements

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to meet business objectives

Skills

Performance metrics

Lean techniques

Problem solving

Analytical skills

Customer service

Communication skills

Interpersonal skills

Meeting goals

Education

Bachelor's degree or equivalent

Bachelor’s/Master’s in Engineering, Operations, Supply Chain/Logistics

Job description

Amazon is seeking an Operations Manager in Baton Rouge to lead a team of salaried and hourly staff, driving safety, quality, attendance, and performance. You will guide productivity, balance workloads, and collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and HR to meet objectives.

The role emphasizes data-driven decisions, problem-solving, and building capabilities across first mile, middle mile, and last mile operations within a dynamic, outdoor-environment delivery