Fulfillment Operations Lead: Data-Driven & People-Focused

Amazon; Perris (CA); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon.com Services LLC in Perris, CA is seeking an Operations Manager to lead a mixed team of salaried and hourly staff, ensuring safety, quality and timely delivery. You will drive productivity, analyze data, and partner with cross-functional teams to meet business goals.

Responsibilities include mentoring staff, leading large projects, coordinating forecasted productivity, and maintaining high customer service standards while navigating a dynamic fulfillment environment.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Skills

People management

Performance metrics

Lean / Kaizen

Problem solving

Customer service

Communication

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC in Perris, CA is seeking an Operations Manager to lead a mixed team of salaried and hourly staff, ensuring safety, quality and timely delivery. You will drive productivity, analyze data, and partner with cross-functional teams to meet business goals.

Responsibilities include mentoring staff, leading large projects, coordinating forecasted productivity, and maintaining high customer service standards while navigating a dynamic fulfillment environment.