Area Operations Manager II — Lead Safety & Delivery

Amazon; Olyphant (Lackawanna County); On-site; USD 70,000 - 91,000; Full time

Job summary

Amazon is seeking an Area Manager to lead a team of hourly employees and drive safety, quality, attendance, and performance. You will partner with Safety, Engineering, Loss Prevention, Quality Assurance and HR to align plans with business objectives.

The role supports a fast-paced fulfillment network across First, Middle, and Last mile, with opportunities for growth as new sites launch each year. Strong leadership and a customer-focused mindset are essential.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 20+ employees.
• Experience with process improvements (Lean process, Kaizen, and/or Six Sigma).
• Excellent customer service, communication, and interpersonal skills.
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.

Responsibilities

• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

People management

Lean techniques

Customer service

Communication skills

Interpersonal skills

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking an Area Manager to lead a team of hourly employees and drive safety, quality, attendance, and performance. You will partner with Safety, Engineering, Loss Prevention, Quality Assurance and HR to align plans with business objectives.

The role supports a fast-paced fulfillment network across First, Middle, and Last mile, with opportunities for growth as new sites launch each year. Strong leadership and a customer-focused mindset are essential.