Fulfillment Operations Area Lead

Amazon; Baltimore (MD); On-site; USD 70,000 - 91,000; Full time

Job summary

Amazon is seeking an Area Manager in the United States, MD, Baltimore area to lead a team of hourly workers and ensure safety, quality, attendance, and performance. You will coordinate with Safety, Engineering, and HR to meet delivery promises and business goals, while handling physically demanding tasks.

The role emphasizes coaching, cross-functional collaboration, and adapting to site variations across the three main workflows: First mile, Middle mile, and Last mile, with opportunities for

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your hourly workforce.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand/walk for up to 12 hours during shifts.
• Work in an environment where the noise level varies and can be loud.
• Work in an environment that is subject to variable temperatures and weather.
• Continuously climb and descend stairs (applies to sites with stairs).

Skills

Employee management

Performance metrics

Process improvement

Lean techniques

Team leadership

Customer service

Communication

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking an Area Manager in the United States, MD, Baltimore area to lead a team of hourly workers and ensure safety, quality, attendance, and performance. You will coordinate with Safety, Engineering, and HR to meet delivery promises and business goals, while handling physically demanding tasks.

The role emphasizes coaching, cross-functional collaboration, and adapting to site variations across the three main workflows: First mile, Middle mile, and Last mile, with opportunities for