Order Fulfillment & Customer Service Lead

The Goodwin Group; Atlanta (GA); Presencial; USD 85 000 - 115 000; Tempo integral

Resumo da oferta

A growing, innovation-driven organization is seeking a Customer Service & Order Fulfillment Manager in Atlanta, GA. This critical role oversees the end-to-end customer order process, ensuring accuracy from order intake through delivery. The manager leads a team in customer service and logistics while enhancing operational efficiency and customer satisfaction. Candidates should have a Bachelor's degree, strong order management experience, and exemplary communication skills. This leadership position directly impacts organizational success.

Qualificações

• 10+ years of experience in order management or customer operations.
• Strong experience managing product specifications and shipping documentation.
• Excellent communication skills with a customer-focused mindset.

Responsabilidades

• Manage incoming customer orders and ensure documentation accuracy.
• Coordinate shipment scheduling to ensure timely delivery.
• Lead and develop a team across customer service and shipping functions.

Conhecimentos

Order management

Customer operations

Logistics coordination

Communication skills

Leadership

Formação académica

Bachelor’s degree or equivalent experience

Ferramentas

ERP systems

Descrição da oferta de emprego

A growing, innovation-driven organization is seeking a Customer Service & Order Fulfillment Manager in Atlanta, GA. This critical role oversees the end-to-end customer order process, ensuring accuracy from order intake through delivery. The manager leads a team in customer service and logistics while enhancing operational efficiency and customer satisfaction. Candidates should have a Bachelor's degree, strong order management experience, and exemplary communication skills. This leadership position directly impacts organizational success.