Order Fulfillment & Customer Service Lead

The Goodwin Group; Atlanta (GA); On-site; USD 85,000 - 115,000; Full time

Job summary

A growing, innovation-driven organization is seeking a Customer Service & Order Fulfillment Manager in Atlanta, GA. This critical role oversees the end-to-end customer order process, ensuring accuracy from order intake through delivery. The manager leads a team in customer service and logistics while enhancing operational efficiency and customer satisfaction. Candidates should have a Bachelor's degree, strong order management experience, and exemplary communication skills. This leadership position directly impacts organizational success.

Qualifications

• 10+ years of experience in order management or customer operations.
• Strong experience managing product specifications and shipping documentation.
• Excellent communication skills with a customer-focused mindset.

Responsibilities

• Manage incoming customer orders and ensure documentation accuracy.
• Coordinate shipment scheduling to ensure timely delivery.
• Lead and develop a team across customer service and shipping functions.

Skills

Order management

Customer operations

Logistics coordination

Communication skills

Leadership

Education

Bachelor’s degree or equivalent experience

Tools

ERP systems

Job description

A growing, innovation-driven organization is seeking a Customer Service & Order Fulfillment Manager in Atlanta, GA. This critical role oversees the end-to-end customer order process, ensuring accuracy from order intake through delivery. The manager leads a team in customer service and logistics while enhancing operational efficiency and customer satisfaction. Candidates should have a Bachelor's degree, strong order management experience, and exemplary communication skills. This leadership position directly impacts organizational success.