Fulfillment & Logistics Operations Supervisor

ih; United States; Hybrid; USD 70,000 - 97,000; Full time

Job summary

ih is seeking a Supervisor of Logistics and Fulfillment to lead logistics, transportation, and fulfillment to ensure timely, compliant, and cost-effective delivery. You will supervise team performance, drive continuous improvements, and align with pharmacy and operations leaders.

Responsibilities include cost control, routing optimization, driver training, and ensuring regulatory adherence. You will coach staff, manage schedules, and provide reports to leadership on delivery performance and cost

Qualifications

• Associates degree required; two years of experience may substitute.
• Four years of pharmacy technician experience in a high-volume pharmacy or logistics.
• One year of progressive leadership/management responsibility.
• Ability to lift up to 40 lbs.
• Excellent communication skills and ability to influence cross-functionally.
• Leadership skills including training, coaching, listening, and conflict management.
• Ability to apply problem-solving methodology to logistics and service schedules.
• Ability to research and utilize novel platforms for problem solving.
• Excellent analytical and process management skills.
• Demonstrates Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.

Responsibilities

• Communicate operational updates, priorities, and expectations to support team performance and service goals.
• Oversee daily workflow, schedules, staffing, and workload distribution for efficiency and service levels.
• Address performance or attendance concerns timely and consistently.
• Coach, mentor, and develop team members to enhance performance, service quality, and professional growth.
• Ensure pharmacy workflow processes (drivers and logistics) are efficient and in compliance with pharmacy regulations and accreditation standards.
• Help resolve issues identified by the operations or pharmacy team in a timely manner to limit patient or other customer disruption.
• Oversee proper maintenance of patient records and delivery logs.
• Provide ad hoc and regular reports to finance and leadership to assess performance of delivery cost reduction strategies.
• Ensure delivery routes are created to maximize deliveries and that drivers are adequately trained.
• Ensure drivers are adhering to appropriate maintenance schedules and vehicles are kept clean and orderly daily.
• Ensure progress note documentation where necessary, review of workload through progress note and call analysis, and monitor delivery driver volume throughout the day to adjust as necessary.
• Ensure appropriate follow up of delivery issues including but not limited to reviewing deliveries set up for the most appropriate shipping method, tracking deliveries to ensure they have been delivered, and coordinating retrieval and documentation of delivery exceptions.
• Implement and assess cross-training of other pharmacy personnel to ensure logistics and fulfillment goals are met during periods of leave or time-off.
• Ensure adherence to all policies, including accreditation standards.
• Monitor and proactively manage shipment exceptions, including delays, damaged shipments, temperature excursions, delivery failures and carrier issues.
• Investigate root cause of logistics exceptions and implement corrective and preventive actions. Ensure all exceptions are documented accurately and resolved in accordance with company policies.
• Ensure replacements are tracked and followed appropriately by the logistics team.
• Maintain current technical knowledge base regarding Reliance Rx's contracts and benefits and working knowledge of policies and procedures through updating manuals, filing e-mails and other department protocols.
• Maintain knowledge of logistics, shipping, delivery management, communication, and operational software platforms, with the ability to learn and effectively utilize new technologies and systems.
• Assist in information gathering for pharmacy audits.
• Assist Patient Care Specialists and operations and pharmacy team in an as-needed function.
• Apply conflict resolution skills to ensure Reliance Rx's patients un

Skills

Leadership

Communication

Problem-solving

Cross-functional collaboration

Analytical thinking

Staff coaching

Process improvement

Flexibility

Education

Associates degree

Job description

ih is seeking a Supervisor of Logistics and Fulfillment to lead logistics, transportation, and fulfillment to ensure timely, compliant, and cost-effective delivery. You will supervise team performance, drive continuous improvements, and align with pharmacy and operations leaders.

Responsibilities include cost control, routing optimization, driver training, and ensuring regulatory adherence. You will coach staff, manage schedules, and provide reports to leadership on delivery performance and cost