Fulfillment Flow Specialist - Warehouse Ops (On-site)

Kitsch LLC; Santa Monica (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Kitsch LLC in Los Angeles, CA is seeking a hands-on Warehouse Operations Associate to keep online orders flowing from receipt to shipment, using ShipHero and related systems. This role bridges floor operations and office processes to troubleshoot bottlenecks and ensure orders ship on time.

You’ll monitor inventory, coordinate floor activities, and support peak launches while collaborating with an English/Spanish-speaking team. This is an on-site role with weekend availability expected.

Qualifications

• Significant WMS experience; hands-on ShipHero experience strongly preferred.
• 2-4 years in warehouse operations, e-commerce fulfillment, or 3PL work.
• A systems thinker: when one order breaks, you check what else broke the same way.
• Calm under pressure - peak days and product launches energize you, not rattle you.
• A natural fixer who asks "how can I help?" before being asked.
• Bilingual English/Spanish strongly preferred - our floor team is Spanish-first.
• Comfortable being on your feet and on the floor for most of the day.
• Weekend availability required.

Responsibilities

• Own the daily health of our online orders (Shopify, TikTok Shop, Faire) from the moment they arrive at the warehouse to the moment they ship.
• Watch how we're pacing against the day's inflow and flag it early when we're falling behind.
• Keep an eye on our oldest, most urgent orders and make sure they ship first.
• Confirm every order sits in a fulfillable state: correctly statused, allocated, and visible to the right team.
• Drive putaway and replenishment: get received stock out of staging and into pickable locations before pickers run dry.
• Escalate fast when we're low on inventory or need product moved into sellable locations.
• Jump in hands-on wherever the bottleneck is - this is a sweep-the-floors kind of team.
• Work with floor leads to keep everyone in the right spot, and flag imbalances to the Warehouse Manager.
• Be the go-to problem solver when a picker or packer hits a wall.
• Grow into the Warehouse Manager's right hand for coverage as trust builds.
• Monitor ShipHero daily: devices, stations, order statuses, and workflow settings.
• Troubleshoot the real issue, not just the symptom: fix automation rules, reprocess orders, track down why an order landed in the wrong place.
• Pull reports from ShipHero to answer real questions: what's aging, what's blocked, what shipped.
• Handle basic floor IT: set up a computer, printer, scanner, or Wi-Fi, and get a frozen app running again.

Skills

WMS experience

ShipHero

Warehouse operations

Systems thinker

Calm under pressure

Bilingual English/Spanish

On-your-feet

Weekend availability

Tools

ShipHero

Shopify

TikTok Shop

Faire

Job description

Kitsch LLC in Los Angeles, CA is seeking a hands-on Warehouse Operations Associate to keep online orders flowing from receipt to shipment, using ShipHero and related systems. This role bridges floor operations and office processes to troubleshoot bottlenecks and ensure orders ship on time.

You’ll monitor inventory, coordinate floor activities, and support peak launches while collaborating with an English/Spanish-speaking team. This is an on-site role with weekend availability expected.