WMS Coordinator (Remote PH/LATAM)

Kitsch LLC; Santa Monica (CA); Remote; USD 65,000 - 90,000; Full time

Job summary

Kitsch LLC is seeking a remote ShipHero-focused specialist to keep e-commerce orders flowing and monitor our warehouse workflow. You will ensure orders move smoothly from land to ship, manage daily pace, and keep systems honest across ShipHero, insights, and automation.

You bring hands-on ShipHero experience, 2–4 years in fulfillment/3PL, and a proactive, systems-thinking approach. Strong English communication helps you escalate issues quickly while overlapping Los Angeles warehouse hours.

Qualifications

• Hands-on ShipHero experience required.
• 2–4 years in e-commerce fulfillment, WMS or 3PL operations.
• Systems thinker who spots related failures.
• Calm under pressure during peak days and launches.
• Natural fixer with a proactive mindset.
• Strong spoken and written English; clear escalation when urgent.
• Overlap with Los Angeles warehouse hours.

Responsibilities

• Keep daily health of online orders from ShipHero landing to shipment.
• Watch pacing against orders and flag delays early.
• Prioritize oldest, most urgent orders for timely shipping.
• Ensure each order is ready: statused, allocated, and visible to the right teams.
• Monitor ShipHero: statuses, queues, batches, and automation rules.
• Troubleshoot root causes, reprocess orders, and prevent stalls.
• Pull reports to answer questions about aging, bottlenecks, and shipped items.

Skills

ShipHero experience

E-commerce fulfillment

WMS administration

3PL operations

Systems thinking

Strong communication

English proficiency

Tools

Shopify

TikTok Shop

Faire

Job description

About Kitsch

Kitsch is a certified female and minority-owned global beauty brand. Our products are in 32,000+ retailers across 92 countries. We make everyday essentials that make you feel exceptional.

The Role

We ship thousands of orders every day through Shopify, TikTok Shop, and Faire. We need someone who keeps that flow moving, no matter what.

This is a fully remote role, and you're our eyes on ShipHero, our warehouse management system. While our floor team in Los Angeles picks, packs, and ships, you watch the system behind them: every order in a fulfillable state, every queue moving, every problem caught before it becomes one. You treat every stuck order like it's your job to fix it.

Location: Remote, Philippines or Latin America
Workplace Type: Remote
Compensation: To be discussed

What You\'ll Do

Keep orders flowing

• Own the daily health of our online orders, from the moment they land in ShipHero to the moment they ship


• Watch how we\'re pacing against the day\'s orders and flag it early if we start falling behind


• Keep an eye on our oldest, most urgent orders and make sure they ship first


• Make sure every order is ready to fulfill: correctly statused, allocated, and visible to the right team

Keep the systems honest

• Monitor ShipHero daily: order statuses, queues, batches, and the settings that keep our workflows enforced


• Troubleshoot the real issue, not just the symptom: fix automation rules, reprocess orders, track down why an order landed in the wrong place


• Catch problems before they happen: watch for the patterns that come before a stall, like orders missing shipping methods, allocation failures, or inventory that needs to move


• Pull reports from ShipHero to answer real questions: what\'s aging, what\'s blocked, what shipped

Speak up and help the team improve

• Escalate fast and to the right person when something needs hands on the floor, like low inventory or product that needs to move into pickable locations


• Suggest process changes that would make us more efficient. You see the whole system all day; tell us what to fix

What You Bring

Must-haves

• Hands-on ShipHero experience required


• 2-4 years in e-commerce fulfillment, WMS administration, or 3PL operations


• A systems thinker: when one order breaks, you check what else broke the same way


• Calm under pressure. Peak days and product launches energize you, they don\'t rattle you


• A natural fixer. You ask "how can I help?" before anyone asks you to


• Strong spoken and written English; you communicate clearly and proactively — including live, when something urgent needs to be escalated — with a team you don\'t share a room with


• Comfortable working hours that overlap with our Los Angeles warehouse day

Nice-to-haves

• Experience with Shopify, TikTok Shop, or Faire, and how their orders flow into a WMS


• Experience working with or inside a 3PL


• Bilingual English/Spanish