Fulfillment & Customer Success Specialist

BR Printers, Inc.; Hebron Estates (KY); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical & Dental coverage

Life Insurance (company-paid)

401(k) with Company Match

Paid Time Off

Paid Holidays

Vision & Disability Insurance

Job summary

BR Printers, Inc. is hiring a Fulfillment & Customer Service Specialist for our Kentucky Airport (KYA) Fulfillment team. You will handle order processing, shipment coordination, and daily customer service needs in a fast-paced environment.

The ideal candidate communicates well, manages multiple priorities, and collaborates with internal teams to ensure accurate, on-time deliveries.

Qualifications

• High school diploma or GED required.
• Previous customer service, order processing, or fulfillment experience preferred.
• Strong verbal and written communication with professional telephone manners.
• Proficiency with Outlook, Word and Excel.
• Ability to learn order management and fulfillment systems.
• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to manage multiple requests and deadlines.
• Dependable attendance and reliability.
• Team player with ability to work independently.

Responsibilities

• Answer calls and respond to emails promptly.
• Serve as the primary contact for orders, fulfillment, inventory, and shipping.
• Enter and maintain orders in the order management system.
• Verify order details and shipping requirements.
• Monitor progress with Fulfillment, Shipping, Inventory, and Production.
• Track shipments and provide status updates to customers.
• Resolve order discrepancies and delivery delays.
• Prepare shipping documents and records.
• Maintain accurate customer records and communications.
• Identify process improvements for fulfillment efficiency.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Microsoft Office

Time management

Team player

Independent work

Education

High school diploma or GED

Tools

Order management systems

WMS

CRM software

Outlook

Excel

Word

Job description

BR Printers, Inc. is hiring a Fulfillment & Customer Service Specialist for our Kentucky Airport (KYA) Fulfillment team. You will handle order processing, shipment coordination, and daily customer service needs in a fast-paced environment.

The ideal candidate communicates well, manages multiple priorities, and collaborates with internal teams to ensure accurate, on-time deliveries.