Fulfillment Center AGM: Lead Ops, Drive Efficiency

Nordstrom, Inc.; Cedar Rapids, Northern (IA, KY); Hybrid; USD 111,000 - 187,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and PTO

Life Insurance and Disability

Merchandise Discount

EAP Resources

401k

Holidays

Job summary

Nordstrom, Inc. is seeking an Assistant General Manager at a Fulfillment Center to lead operations teams, drive efficiency, and manage day-to-day processing activities.

The role reports to the Building Director/GM and focuses on scalable operations, cost reductions, and succession planning within the fulfillment network. The AGM will supervise multiple shifts, recruit and develop managers, and collaborate with corporate teams to meet defined metrics and expense targets.

Qualifications

• At least 8 years of fulfillment center leadership experience.
• Graduate-level degree in related discipline a plus.
• Demonstrated ability to manage large teams with verbal and written communication.
• Strong data-driven decision making.
• Proven ability to build effective teams and lead through influence.
• Develop reliable, cost-effective systems and procedures.
• Demonstrated success in identifying, developing and retaining talent.

Responsibilities

• Supervises Operations Managers across all shifts – responsible for all processing functional areas.
• Assists in the recruiting, training and development of managers and employees
• Drives effective communication across processing areas to ensure building alignment to goals and key initiatives
• Participates as key stakeholder in building level process, capital or other improvement projects; partners with Seattle/Corporate teams as necessary
• Responsible for achieving defined operational metrics
• Plans programs to achieve high-level business objectives established by top-level management
• Achieves expense objectives within assigned area

Skills

Leadership

Communication

Data-driven decisions

Talent development

Cross-functional collaboration

Education

Graduate degree in related field

Job description

Nordstrom, Inc. is seeking an Assistant General Manager at a Fulfillment Center to lead operations teams, drive efficiency, and manage day-to-day processing activities.

The role reports to the Building Director/GM and focuses on scalable operations, cost reductions, and succession planning within the fulfillment network. The AGM will supervise multiple shifts, recruit and develop managers, and collaborate with corporate teams to meet defined metrics and expense targets.