Fulfillment Associate

Wolters Kluwer - Financial Services Solutions; Glendale (CA); Vor Ort; USD 35.000 - 59.000; Vollzeit

Benefits dieser Stelle

Day one benefits

Generous PTO

M-F schedule

Zusammenfassung

Wolters Kluwer - Financial Services Solutions in Glendale, CA is seeking a Fulfillment Associate II to support legal document processing and customer service within the FCC division. The role combines administration, document handling, and knowledge of jurisdictional requirements to meet client needs in a fast-paced, office-based environment.

You will develop relationships with customers and vendors, manage digital and paper records, and help improve service delivery and efficiency.

Qualifikationen

• Bachelor's Degree OR a minimum of 1-year equivalent experience in a fast-paced multi-functional customer focused environment
• Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred
• 2+ years industry related customer service experience
• Effective written and verbal communication skills required
• Ability to multitask and demonstrate ability to problem solve
• Strong knowledge of MS office/internet, ability to learn new applications quickly and effectively
• Strong data entry skills
• Strong analytical, organizational, time management and problem-solving skills.
• Able to work in a fast-paced, high-energy environment
• Ability to lift a maximum of 50 lbs.
• Overtime may be required

Aufgaben

• Develop strong relationships with internal/external customers, vendors and jurisdictional agencies
• Ability to perform searches, document retrieval, document preparation and execution, filings and/or recordings at all jurisdictional levels.
• Assist internal/external customers and/or vendors with order fulfillment and problem resolution and elevate as necessary.
• Ability to understand, demonstrate, and explain WKLS service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and/or vendors.
• Full understanding of service level agreements for assigned tasks and ability to make well informed timely decisions in order to meet client expectations and requirements.
• Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results.
• Follow existing procedures and processes regarding the delivery of services, service offering, and make recommendations to enhance and improve upon them with the objective of increased team efficiencies and overall improvements to customer and employee satisfaction.
• Assist customers, team members and/or vendors with basic training on all WKLS products, jurisdictional requirements and company databases while using a consultative approach.
• Strong attention to detail and ability to maintain quality work at all times.
• Fosters teamwork in support of reaching individual and team performance goals.
• Offers helpful hints and shares best practices across team or wider group.
• Understands the full array of WKLS products and the ability to up sell.

Kenntnisse

Customer service

Written & verbal communication

Multitasking

Problem solving

Data entry

Analytical thinking

Time management

Attention to detail

Teamwork

High energy environment

MS Office

Internet research

Learning new applications

Documentation

Tools

MS Office

Documentation

Jobbeschreibung

Job Description Summary Under general supervision, provides moderately complex customer service and administration support relating to legal inquiries and service of process requests. Assists with the processing of legal documents and summarization of legal matters.

Fulfillment Associate II (FAII) Under direct supervision, handles and maintains flow of materials and products in manufacturing areas according to established guidelines. May operate motorized and non-motorized material handling equipment.

Job Description Financial Corporate Compliance (FCC) is a division of Wolters Kluwer that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. FCC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world's top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals. The Fulfillment Associate II (FAII) works in a fast-paced team environment processing both digital and paper documents to meet our customer's requirements. As this is a critical role, the position will work in the office. We offer career growth; competitive pay; day one benefits; generous PTO; and a M-F schedule.

Responsibilities

• Develop strong relationships with internal/external customers, vendors and jurisdictional agencies
• Ability to perform searches, document retrieval, document preparation and execution, filings and/or recordings at all jurisdictional levels.
• Assist internal/external customers and/or vendors with order fulfillment and problem resolution and elevate as necessary.
• Ability to understand, demonstrate, and explain WKLS service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and/or vendors.
• Full understanding of service level agreements for assigned tasks and ability to make well informed timely decisions in order to meet client expectations and requirements.
• Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results.
• Follow existing procedures and processes regarding the delivery of services, service offering, and make recommendations to enhance and improve upon them with the objective of increased team efficiencies and overall improvements to customer and employee satisfaction.
• Assist customers, team members and/or vendors with basic training on all WKLS products, jurisdictional requirements and company databases while using a consultative approach.
• Strong attention to detail and ability to maintain quality work at all times.
• Fosters teamwork in support of reaching individual and team performance goals.
• Offers helpful hints and shares best practices across team or wider group.
• Understands the full array of WKLS products and the ability to up sell.

Qualifications

• Bachelor's Degree OR a minimum of 1-year equivalent experience in a fast-paced multi-functional customer focused environment
• Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred
• 2+ years industry related customer service experience
• Effective written and verbal communication skills required
• Ability to multitask and demonstrate ability to problem solve
• Strong knowledge of MS office/internet, ability to learn new applications quickly and effectively
• Strong data entry skills
• Strong analytical, organizational, time management and problem-solving skills.
• Able to work in a fast-paced, high-energy environment
• Ability to lift a maximum of 50 lbs.
• Overtime may be required

Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

Compensation: $35,000.00 - $58,600.00 USD
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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