Fulfillment Associate - Forklift Certified, Customer-Focused

Lowe's; Springfield (MA); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Paid time off

401(k) match

Associate Discount

Job summary

Lowe's in Springfield, MA is seeking a fulfillment associate to pick, stage, and fulfill customer orders accurately and on time. You will help customers with questions, validate orders, and connect them with the right associates to ensure a smooth purchase experience.

Key tasks include operating and maintaining powered equipment, supporting inventory accuracy with the Orders App and SIMS, and reporting safety concerns promptly.

Qualifications

• Six months of computer experience including input, access, modify, or output information.
• Six months using common retail tech such as smartphones and tablets.
• Powered equipment certification required (counterbalance forklift, order picker, narrow aisle reach truck).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time.
• Deliver excellent service by choosing high quality items, validating orders, and connecting customers with the right associates.
• Operate and maintain certification for powered equipment and follow safety requirements.
• Support inventory accuracy using the Orders App and SIMS compliance, partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks including audits, order follow-ups, and locker management, reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset and strong communication and teamwork.
• May be assigned other duties to support business needs.

Skills

Computer usage basics

Retail technology experience

Education

High school diploma or GED

Tools

Powered Equipment Certification

Job description

Lowe's in Springfield, MA is seeking a fulfillment associate to pick, stage, and fulfill customer orders accurately and on time. You will help customers with questions, validate orders, and connect them with the right associates to ensure a smooth purchase experience.

Key tasks include operating and maintaining powered equipment, supporting inventory accuracy with the Orders App and SIMS, and reporting safety concerns promptly.